IT Business Analyst

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Job Title

IT Business Analyst

Office Location

London

Department

IT Business Solutions

IT Business Analysis operates within the IT Business Solutions function.  The BA position provides the full range of BA disciplines for use by clients and projects.  The principle objective of this role is to help its clients to improve the way they do business, through an intimate understanding of their goals and processes. 

It reports to and acts in partnership with the Business Relationship Managers as a gateway for clients into the services provided by IT.  To achieve this, each BA has to understand the clients' objectives, the solutions available and the architectural goals of IT at large.

This is a global team and its members are located in more than one Hogan Lovells Cadwalader business site.

Working Hours

35 hours per week, 9:30am to 5:30pm but additional hours may be required.  We are happy to consider agile and flexible working patterns.  Our approach to hybrid working allows for up to 40% of time working from home and 60% working in the office, please contact a member of the recruitment team to discuss further.

Role Overview

The IT Business Analyst elicits business requirements for information applications, data management and storage solutions; represents the client's interests throughout the application lifecycle; and assists business users in analysing and improving their processes.

While many projects have custom deliverables, the role also provides a business analysis service; assisting for example with the delivery of third party / cloud software services or commercial software products.

Key Responsibilities

Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services. All members of the firm participate in our Responsible Business program.

• Working with project stakeholders to elicit, document, agree and prioritise business requirements.

• Communicating business requirements to product delivery specialists.

• Work with users, Business Relationship Managers and Project Managers to develop business cases and benefits realisation plans.

• Researching and sourcing, evaluating and selecting solutions that best fit business requirements.

• Assisting business users in implementing and making best use of software solutions to ensure realisation of benefits.

• Develop and maintain acceptance criteria for project deliverables.  Assist the QA function in test planning and execution, and guide clients in best practices for user acceptance testing.

• Use process improvement methodologies and tools to assist business users to analyse, design and implement more effective processes.

• Following appropriate solution delivery lifecycles, liaise with work package leaders and project sponsors, and contribute to the effective planning and use of resources.

• Assist with delivery of and transfer to business-as-usual for all project deliverables.

• Collaborate with colleagues across the Business Services teams and legal practice throughout the organisation.

Skills & Experience

Essential

• Working effectively to challenging deadlines.

• Use of a structured analytical approach to work involving change.

• Use of analytical methods and tools to understand and document stakeholder requirements.

• Excellent use of Microsoft Office – Word, PowerPoint, Excel and Teams skills.

• Strong analytical and data analysis experience.

• Experience as a Business Analyst in a business change and / or project-based environment.

• Engagement in IT projects.

• Precise and timely delivery of work whether small or large scale.

• Generation and collation of analysis documentation including detailed data analysis and reports.

• Working face-to-face with clients, including senior stakeholders across the firm on solutions that meet their needs.

Desirable

• Relevant Business Analysis training and / or qualification.

• Experience working in a law firm environment, or alternately a similar professional services culture.

• Co-ordination of user testing.

• Awareness of the development process.

• Working effectively within budgets.

• Microsoft Project skills.

• Any of the widely accepted process documentation tools such as Microsoft Visio.

• Understanding of the use and configuration of SharePoint.

• Understanding of the use of Azure Dev Ops to manage requirements backlog.

General Attributes

Communications

• Ability to communicate clearly and efficiently to colleagues and clients, verbally and in writing.

• Able to present ideas in a variety of ways depending upon audience and context.

• Presentable and comfortable in front of business stakeholders and clients.

Client and Business Awareness

• Understands what part IT plays in relation to a client's business.
• Able to generate fresh ideas regarding use of IT in business areas where it is not being used.

Motivation and Commitment

• Motivated by responsibility but accepts accountability to others.

• Results oriented and able to drive things forward regardless of personal interest in the task.

Organisational Skills

• Can plan and prioritise work, both their own and that of Project team.

• Follows tasks proactively to their logical conclusion and makes sure that everything has been done to the right standard.

• Good attention to detail.

Team Work

• Able to enthuse and maintain team interest.

• Comfortable working both individually and as part of a team.

• Prepared to challenge ideas constructively within a group.

Resilience

• Ability to work effectively in a rapidly changing environment and to aggressive project deadlines.

• Ability to work on multiple projects at the same time and prioritise workload.

• Flexible and able to adapt to changes or setbacks on a project.

• Maintains high quality of output under pressure.

Equal Opportunities Statement

It is the policy of Hogan Lovells Cadwalader to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of racial or ethnic origin, religion, sex, gender and gender identity, age, sexual orientation, marital and civil partnership status, pregnancy or disability.

Our goal is to embed flexibility across our business by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.