IT Business Analyst
Location: Georgia Remote (Atlanta, GA - Preferred).
Hybrid or Remote (if remote must be able to travel to Atlanta, GA)
Ready to make a difference?
ICF is seeking an IT Business Analyst to work within a dynamic and highly innovative team environment in our Utility Program and Services Group. The IT Business Analyst will support tasks within the software development cycle and be responsible for system data together with the business intelligence it provides. This position supports project delivery on IT projects for the energy efficiency and utility sectors and will contribute to a team that brings high-quality products and innovative solutions to our clients.
Why you will love working here:
- Quality of life: Flexible workplace arrangements, work-life balance
- Investment of the community: Donation matching, volunteer opportunities
- Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
- And many, many more (Ask your recruiter for more details!)
What you will be doing:
- Support all aspects of the software development cycle including requirements, design, testing, and delivery of energy efficiency tracking and reporting tools
- Communicate regularly and effectively with team members as to the status of various tasks, including presenting during status update meetings
- Work with stakeholders of IT systems to define the system requirements and assist in identifying the best design approach
- Generate requirements specifications, use cases, process flow diagrams, user interface designs, and other system documentation
- Support User Acceptance Testing (UAT) activities
- Enter & track support requests ensuring their completion
- Develop an understanding of the client processes and procedures and help identify improvements relative to technology
- Understand the capabilities and application of ICF’s IT systems to deliver solutions for clients
- Train users on IT systems and assist in troubleshooting issues
What we need you to have (minimum qualifications):
- Bachelor's degree in (Science, Math, IT, Computer Science, or related fields)
- 1+ years of experience in a Business Analyst, Data Analyst, or similar role; preferably in IT/Software delivery
- 1+ years requirement specifications gathering, use cases, process flow diagrams, user interface designs, and other system documentation
- Comprehensive knowledge and experience in MS Office products, including Excel, Visio, Teams and PowerPoint
- Must be able to pass background check with drug screening
What we would like you to have:
- Experience/Exposure in the utility, energy, and/or energy efficiency sectors is a plus
- Experience with issue tracking and document management tools such as JIRA, SharePoint and/or Smartsheet
- Excellent verbal, written, and consulting skills
- Comprehensive knowledge and experience in MS Office products, including Excel, Visio, Teams and PowerPoint
- Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation
- Demonstrated consulting experience with emphasis on customer service
- Ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$61,232.00 - $104,094.00Georgia Remote Office (GA99)Skills Required
- Bachelor's degree in Science, Math, IT, Computer Science, or related field
- 1+ years experience as a Business Analyst, Data Analyst, or similar role (preferably in IT/Software delivery)
- 1+ years experience gathering requirement specifications, use cases, process flow diagrams, and UI designs
- Comprehensive knowledge and experience with MS Office: Excel, Visio, Teams, PowerPoint
- Ability to pass background check with drug screening
- Experience/exposure in utility, energy, or energy efficiency sectors
- Experience with issue tracking and document management tools such as JIRA, SharePoint, and/or Smartsheet
- Experience developing standard documentation (requirements, design specs, test plans, scripts)
- Excellent verbal, written, and consulting skills
- Demonstrated consulting experience with emphasis on customer service
- Ability to balance and prioritize multiple projects to meet goals and deadlines
ICF Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICF and has not been reviewed or approved by ICF.
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Healthcare Strength — Medical, dental, and vision coverage start on day one with multiple plan options, employer HSA/HRA funding, and company‑paid mental‑health care that includes 10 therapy and 10 coaching sessions annually. These features indicate comprehensive coverage with meaningful mental‑health depth.
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Parental & Family Support — Family‑building and caregiving support include 24/7 specialists and reimbursements ($10,000 lifetime for fertility/surrogacy and $5,000 for adoption), alongside inclusive paid parental leave. These resources broaden support for diverse family needs.
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Retirement Support — The 401(k) offers immediate vesting with a company match up to 4% when contributing 5%, and an ESPP provides an additional ownership avenue. This structure supports long‑term financial security.
ICF Insights
What We Do
ICF is a leading global solutions and technology provider with approximately 9,000 employees in industries across the public and private sectors. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Why Work With Us
At ICF, we’ve built a culture rooted in expertise, innovation, and purpose—enabling us to build a more prosperous and resilient world for all. When our employees grow, our solutions thrive—regardless of your role, team, or location, you’ll have opportunities to make connections, build community, and take action to develop your career.
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