IT Business Analyst I

The IT Business Analyst I supports the design, documentation, and communication of business and technical requirements for new applications, integrations, and process improvements.

Requirements Gathering & Documentation

• Assist in conducting requirement-gathering sessions with business stakeholders and subject-matter experts.
  
• Document functional, non-functional, and technical requirements under the guidance of senior analysts or project leads.
  
• Develop process flow diagrams, current/future state analyses, and user story drafts in alignment with project scope.
  
• Maintain traceability between requirements, design, and testing artifacts within the project lifecycle.
  

Business Process Analysis

• Observe and document existing workflows, identifying pain points, bottlenecks, or inefficiencies.
  
• Collaborate with senior analysts and developers to translate operational needs into system requirements.
  
• Support creation of use cases, data maps, and reference documentation for integration or enhancement requests.
  

Collaboration & Communication

• Act as a communication bridge between business teams and technical staff, clarifying requirements and priorities.
  
• Participate in stand-ups, sprint planning, and project review meetings to track status and dependencies.
  
• Support the preparation of project documentation, release notes, and training materials for end-users.
  
• Ensure timely and accurate updates of tickets or project tasks in Jira or other tracking systems.
  

Testing & Validation Support

• Assist QA teams and stakeholders in validating solution behavior against requirements.
  
• Participate in UAT sessions and log findings, feedback, and retest confirmations.
  
• Support defect triage by tracing issues to their original requirements or design artifacts.
  

Continuous Learning & Process Maturity

• Learn and apply ITIL, Agile, and SDLC principles in day-to-day work.
  
• Contribute to improvement of templates, documentation practices, and knowledge repositories (e.g., the KB Vault).
  
• Pursue ongoing skill development in business process modeling, data analysis, and solution design.
  

• Foundational understanding of software development lifecycles (SDLC) and Agile methodologies.
  
• Basic knowledge of business process analysis, requirements documentation, and system design principles.
  
• Familiarity with data flow, integration concepts, and change control procedures.
  
• Strong analytical and problem-solving mindset with the ability to synthesize information from multiple sources.
  
• Clear written and verbal communication skills and attention to documentation accuracy.
  

• Proficient in Microsoft 365 applications (Excel, Word, PowerPoint, Teams, SharePoint) for documentation and collaboration.
  
• Familiar with Atlassian Jira or equivalent tools for project tracking and user story management.
  
• Experience using Visio for process mapping and diagramming.
  
• Exposure to SQL or data query concepts for simple validation or investigation.
  
• Basic understanding of cloud-based applications, API dependencies, or system integrations preferred.
  

• 1–3 years of experience in business analysis, project coordination, or system support, ideally within a technology or operational environment.
  
• Demonstrated experience documenting requirements, tracking issues, or supporting project teams.
  
• Educational foundation in Information Systems, Business Administration, or Computer Science, or equivalent practical experience.
  
• Prior exposure to Agile/Scrum or ITIL-based processes preferred.
  

• Paid days off
  
• Competitive weekly salary
  
• Great location (Zona Río, Tijuana)
  
• Benefits by law and more
  
• Private Health Insurance and Preventative Care
  
• Friendly work environment
  
• Savings Fund and voluntary Savings Account
  
• Financing and discounts at various establishments around the city
  
• Career growth opportunities
  
• Constant motivational events and more!