IT Automation Engineer
Company Overview:
Red Cup IT is a forward-thinking IT Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) seeking an innovative IT Automation Engineer to join our dynamic team. As a key player in our organization, you will design and implement automation workflows to streamline our operations and enhance our service delivery.
Responsibilities:
1. **Develop Automation Workflows**:
- Create, maintain, and optimize automation workflows using tools like Rewst, Zapier, Make.com, Postman, and custom scripts written in Python.
- Utilize templating with Jinja to dynamically generate configuration files and scripts.
2. **API Integration and Webhooks**:
- Seamlessly integrate our core systems and platforms such as HaloPSA, Jira, NinjaRMM, IT Glue, Pax8, OpenAI, Azure AD, Okta, and more, leveraging REST APIs and webhooks.
3. **Tools and Platform Management**:
- Maintain and extend integrations with collaboration and communication platforms like Slack, Microsoft Graph, Google Workspace, and Apple MDM.
4. **Endpoint and Identity Management**:
- Work closely with the operations team to automate processes in Microsoft Endpoint Manager, Intune, SentinelOne, Threatlocker, Beyond Identity.
5. **Security and Compliance Automation**:
- Develop automated solutions for real-time monitoring and compliance verification with tools like AWS and Drata.
6. **Documentation and Training**:
- Create comprehensive documentation for automation workflows and provide training to staff to ensure smooth adoption and troubleshooting.
7. **Continuous Improvement**:
- Continuously analyze the effectiveness of automation workflows, seeking ways to improve, streamline, and automate processes further.
Qualifications:
- Bachelor’s degree in Computer Science, IT, or a related field.
- 3+ years of experience with automation tools and scripting languages, particularly Python and Jinja.
- Proficient in working with REST APIs, webhooks, and integration platforms like Zapier.
- Familiarity with the operational aspects and security protocols of cloud platforms like Azure AD, AWS.
- Experience with MSP/MSSP operational platforms like HaloPSA, Jira, NinjaRMM is a plus.
- Strong problem-solving skills, attention to detail, and ability to work both independently and in a collaborative team environment.
We offer competitive salaries, excellent benefits, and a collaborative, innovative work environment. If you are looking to make a substantial impact within a growing firm, we’d love to hear from you!
What We Do
Red Cup IT is an enterprise-grade IT firm that provides MSP, MSSP, Project Delivery, and Skill Augmentation solutions. We have been in business for twelve years and support clients across the United States. Our hallmark is the delivery of skillsets in more than 100 IT solutions and SaaS applications. Red Cup IT’s technical staff constantly cross-train across their specializations.
Our company culture is unusual for firms of our nature. We strongly believe in IT skill transfer and knowledge sharing. Our customers’ business and IT leaders appreciate that we take care of the technical details so that they can focus on their strategic and business missions. Our end users appreciate the white glove support we provide. We focus on vendor relationship development and know how to get the most out of our partnerships on behalf of our clients.
