IT Associate

Our CPA network firm, Accuity located in beautiful Honolulu, HI is committed to building trusted partnerships through expert advice and a collaborative, positive work environment. They value optimism, balance, and employee growth, offering meaningful work and a supportive culture.

Accuity helps clients build value, manage risk and achieve growth.

For over 70 years, Accuity has been a part of Hawaii’s business community, helping organizations and individuals grow and thrive. We combine deep local expertise with the resources of a global network to deliver tailored solutions in audit, tax, technology consulting, management consulting, and client advisory services. At Accuity, we build strong client relationships and provide forward-thinking strategies that align with your unique goals. Whether guiding complex organizations or advising individuals, we’re committed to delivering clarity, confidence, and actionable insights for every decision.

We are seeking a driven and enthusiastic individual to join our IT support team as an entry-level Information Technology Associate. In this role, you will provide first-line technical support, ensuring that our team’s IT systems operate seamlessly. This is an excellent opportunity to advance your career in a dynamic and fast-paced professional services environment.

• Deliver responsive technical support to staff via phone, email, or in-person interactions.

• Troubleshoot and resolve hardware, software, and network issues.

• Install, configure, and update software applications.

• Manage user accounts, permissions, and passwords.

• Collaborate with senior IT team members.

• Track and document support requests.

• Maintain IT inventory.

• Develop and update IT support documentation.

• Bachelor’s degree or 1-2 years of equivalent experience or combination of both.

• Genuine passion for technology.

• Strong communication and customer service abilities.

• Basic knowledge of Microsoft Windows, Office, and troubleshooting.

• Ability to work independently and in teams.

• Willingness to learn emerging technologies.

• Help desk or technical support experience.

• Familiarity with accounting software.

• Certifications such as CompTIA A+, MCP, or ITIL Foundation.

This position operates with typical working hours aligning with Hawaii Standard Time (HST) to facilitate effective collaboration. We offer flexibility in managing your schedule to maintain a healthy work-life balance while meeting business needs.

We are excited to invite talented individuals to join our dynamic team!

In addition to a rewarding career, we provide a robust benefits package, including:

• Health, Dental, and Vision Insurance (with options for fully paid employee-only coverage for health and dental)

• Company-Paid Life and Long-Term Disability Insurance

• Ancillary Benefits such as supplemental life insurance and short-term disability options

• Classic Safe Harbor 401(k) Plan with employer contributions

• Opportunities for professional growth, learning, and development including access to Becker and LinkedIn Learning

We are committed to fostering a supportive and inclusive workplace where every team member can thrive. Apply today to be part of a company that values its people and their contributions!

“Accuity”, and independent member of the CreteProfessionals Alliance, is the brand name under which Accuity LLP and Accuity Advisors provide professionals services. Accuity LLP and Accuity Advisors practice as an alternative practice structure in accordance with the AICPA Code of Professionals Conduct and applicable laws, regulations, and professionals standards. Accuity LLP is a licensed independent CPA firm that provides attests services to its clients, and Accuity Advisors provides tax and business consulting services to its clients. Accuity Advisors is not licensed as a CPA firm. The entities falling under the Accuity brand are independently owned and are not liable for the services provided by any other entity providing services under the Accuity brand. Our use of the terms “our firm” and “we” and “us” and terms of similar import, denote the alternative practice structure conducted by Accuity LLP and Accuity Advisors.

Crete Professionals Alliance is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.

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