IT Assistant

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Information Technology Team as an Intern will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

Compensation

• A fixed monthly salary of AED 1,200 offered as part of this exciting career opportunity.
  

• A minimum of 1-2 years of Experience in a Hospitality Environment.
  
• A Bachelor's Degree in Computer Science, Information Technology, or a related field would be advantageous.
  
• Unparalleled knowledge of computer systems, networks, hardware, and software, with hand-crafted expertise in the field.
  
• Proficiency in troubleshooting and resolving technical issues, adding a touch of first-in-class problem-solving to every task.
  
• Familiarity with Hotel-Specific Applications and Property Management Systems like Opera, Simphony is a plus.
  
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
  
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
  
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
  
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key Responsibilities

• Offers next-level Technical Support to FIVE Tribe Members and Guests, addressing hardware, software, and network-related issues.
  
• Troubleshoots and resolves technical problems promptly, ensuring minimal disruption to FIVE's Operations, adding a personalised touch to each solution.
  
• Assists in the Setup and Configuration of computer systems, printers, and other IT equipment, ensuring a ‘FIVE-Star’ experience for users.
  
• Promptly responds to support tickets and inquiries, meticulously Documenting Issues and Resolutions, adding a sensational level of professionalism to each interaction.
  
• Expertly monitors and maintains FIVE's computer Networks, both wired and wireless, guaranteeing exquisite Connectivity, top-notch performance, and robust Security Protocols.
  
• Diligently implements Network Security Measures, ensuring an industry-leading level of Protection for Data Integrity, while curating regular Audits for comprehensive Security Assessments.
  
• Installs, configures and maintains servers, switches, routers, and other network devices, using visionary Expertise to Optimise Network Performance.
  
• Collaborates closely with vendors and service providers, enhancing Troubleshooting Efforts for network connectivity and performance, ensuring a boundary-breaking IT Experience.
  
• Champions and enforces ground-breaking IT Security Policies and procedures, safeguarding FIVE's data and systems from unauthorised access and malware, setting the Gold Standard in Online Safety.
  
• Maintains Accurate Records of hardware and software inventory, licenses, and warranties, ensuring behind-the-scenes efficiency in IT Asset Management.
  
• Adheres to SOPs and Service Standards, executing duties with a Sensational Flair and ensuring adherence to Safety Policies.
  
• Collaborates with the FIVE Tribe, embracing a culture of Continuous Improvement and Shared Success.
  
• Safeguards utmost confidentiality, Protecting Guest Information with care and discretion.
  

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE curates world-class Entertainment and Luxury Living while Championing Environmental Stewardship. Driven by its core millennial base, FIVE has aligned to lead the way in ‘Sustainable Indulgence’ trailblazing next-level, high-energy Experiences within an Environmentally and Socially Responsible Framework.

An Equal Opportunity Employer

The FIVE Tribe represents over 80 nationalities across its over 2000 ‘FIVERs.’ FIVE does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary-breaking Experiences at FIVE’s award-winning Hotels, Dining Concepts, and Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.