IT Application Support

About LEARN Corporation

LEARN Corporation is Thailand’s leader in lifelong-learning EdTech. Guided by our conviction that “learning opportunities can improve one’s quality of life,” we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others—advancing Thai society together.

Across 12-plus business units—including OnDemand, Ignite, Skooldio, Learn Satit Pattana School, Crest School, and more—we reach hundreds of thousands of learners every year. Our dream is to serve as a private “ministry of education,” upgrading education nationwide and preparing every learner for the future.

We are seeking a highly motivated and experienced IT Helpdesk Support to join our dynamic team. The ideal candidate will be responsible for defining, launching, and managing the success of our products. You will work closely with cross-functional teams including design, engineering, sales, and marketing to ensure our products meet market and customer needs.

Join us and shape the next chapter of learning in Thailand.

• User Support & Incident Handling – Receive and respond to IT-related inquiries via phone and email, including incidents, problems, and service requests from users and internal departments.
• Initial Troubleshooting – Provide first-level technical support and begin investigation of user-reported issues, escalating as needed.
• Case Management – Log, categorize, and track all reported issues and service requests in the Jira system, ensuring accurate records and timely updates.
• Prioritization & SLA Compliance – Manage customer cases to meet service level agreements by classifying their priority and maintaining all related updates within the Jira system.
• Reporting – Prepare and submit daily, weekly, and monthly performance and activity reports to the IT Manager.
• Software Setup & Configuration – Set up, install and configure appropriate software and functions according to specifications.
• Other Responsibilities – Support additional IT-related tasks as assigned by the Manager.

• Bachelor’s degree in Information Technology, Business Computer, or a related field.
• 0–3 years of experience in IT Helpdesk, IT Call Center, or technical support roles.
• Proficiency in Microsoft Office tools, especially Excel and Word.
• Strong interpersonal and communication skills to engage effectively with users at all levels.
• A proactive, eager-to-learn attitude with a commitment to service excellence.
• Open-minded, flexible, and solution-oriented with a positive outlook.