If you are looking to excel and make a difference, take a closer look at us…
Overview:
This role encompasses the end-to-end software development lifecycle for assigned banking applications, including system analysis, design, development, report generation, screen customization, and application support. Key responsibilities include implementing system enhancements to meet user functional specifications while maintaining strict adherence to bank standards for all documentation, processes, and methodologies to enable seamless future maintenance.
Responsibilities:
▪ Production Support & Incident Management
- Application Support: Provide Level 1 and Level 2 technical support for retail wealth management platforms (portfolio management systems, trading platforms, CRM tools, client portals).
- Incident Management: Investigate, diagnose, and resolve production incidents under tight timelines to minimize business disruption and meet strict SLAs.
- Provide expert advice for best solutions to production problems.
▪ Operations, Monitoring & Release Engineering
- System Monitoring: Proactively monitor application performance, database health, and automated end-of-day batch processing to identify and resolve bottlenecks.
- Release Management: Support the deployment of application patches, upgrades, and configuration changes during scheduled maintenance windows.
- Provide support during implementation of software and systems; liaise across departments for smooth deployment.
▪ Business Analysis & Systems Engineering
- Liaise with business users to define systems requirements.
- Provide options/alternatives to address business requirements and recommend software solutions.
- Analyze changes & impact on existing systems.
- Ensure amended and enhanced systems meet user functional requirement specifications.
- Decide technical approaches for systems enhancements and propose improvements for performance and stability.
▪ Quality Assurance (QA) & Testing
- Prepare, conduct, and review system tests to ensure accuracy, completeness, and problem-free implementation.
▪ Risk, Governance & Information Security
- Employ risk assessment methodology issued by the Information Security Department to build required business controls.
- Build appropriate controls into business application software to ensure stability, security, and reliability.
- Ensure all documentation, processes, and methodologies adhere to Bank standards.
- Maintain comprehensive knowledge base articles, standard operating procedures (SOPs), and system topology diagrams.
▪ Stakeholder Collaboration & Specialized Integration
- Collaboration & Escalation: Primary liaison between business units and L3 engineering/vendor teams for software bugs and infrastructure changes.
- AI & Conversational UX Support: Collaborate with AI developers and product teams to troubleshoot logic flows and enhance conversational user experience.
- Domain Knowledge Application: Apply deep functional understanding of wealth management concepts (portfolio rebalancing, trade lifecycles, market data feeds, corporate actions) and regulatory compliance (FINRA, SEC, MiFID II).
Skills & Experience We Are Looking For:
- Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field.
Experience
- 3 - 5 years of experience in requirement definition, design, software development life cycle, business analyst and implementation specifically within Retail Wealth Management, Private Banking, or Brokerage systems
- Providing application support for business application systems
- Experience in working with Windows Server, UNIX Servers, OCP/Containers, Oracle DB / MySQL DB.
- Working experience with Core Wealth Management systems is an added advantage
Special Skills
▪ Independent with good analytical and troubleshooting skills
▪ Experience using ITSM tools like Jira Service Desk or ServiceNow
▪ Soft Skills: Exceptional communication skills with the ability to explain complex technical issues to non-technical financial professionals
▪ Operating System:
- Unix – Red Hat / AIX / OCP / Kubernetes
- MS Windows
▪ Database Environment Familiarity:
- Oracle Database Server, PL/SQL
- MySQL DB
- Maria DB
- Any other RDMS
▪ Programming Language and Tool:
- Java open source framework / library - Spring Framework, Hibernate and Struts
- Basic scripting skills (Python, Bash, or Shell) for automated log analysis and routine maintenance tasks
- Exposure to AI tools (e.g Gemini/Claude/OpenAI)
For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/
We appreciate your application and will be in touch with shortlisted candidates regarding next steps.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Skills Required
- Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field
- 3–5 years of experience in requirements definition, systems design, software development lifecycle, business analysis, and implementation within retail wealth management, private banking, or brokerage systems
- Experience providing application support for business application systems
- Experience with Windows Server, UNIX servers, OCP/containers, Oracle Database, and MySQL Database
- Analytical and troubleshooting skills
- Experience using ITSM tools such as Jira Service Desk or ServiceNow
- Experience with Red Hat, AIX, OCP, Kubernetes, and Microsoft Windows
- Familiarity with Oracle Database Server, PL/SQL, MySQL, MariaDB, or other relational databases
- Experience with Java open-source frameworks or libraries, including Spring Framework, Hibernate, or Struts
- Basic scripting skills in Python, Bash, or Shell
- Exposure to AI tools such as Gemini, Claude, or OpenAI
- Experience with core wealth management systems
- Exceptional communication skills and ability to explain technical issues to nontechnical financial professionals
What We Do
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country. With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture. Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services
