About us:
At NN Hellas, we're proud to be the #1 insurance company in Greece, offering innovative insurance solutions that cover the entire territory of Greece since the 80’s! We have a proven record of taking great care of our employees – we were considered a Top-Employer for 7 consecutive years.
What you will do:
We are seeking a detail-oriented and proactive IT Application Support Specialist to join our team and ensure the smooth operation of critical business applications. This role is key to maintaining reliable, compliant, and high-quality application support across all software systems, enabling seamless business processes and exceptional customer experiences. If you thrive in problem-solving, enjoy collaborating with both technical and business teams, and have a passion for delivering operational excellence, we’d love to hear from you.
Your day-to-day:
Provide effective application support for local business applications in production and test environments.
Manage and resolve incidents and problems using ITSM tools (e.g., ServiceNow).
Perform data validation, job and log checks in Microsoft SQL Server; write basic SQL queries when needed.
Collaborate with users to optimize technology usage and improve customer service.
Ensure compliance with GDPR, security, and audit practices.
Monitor application performance and proactively identify improvement opportunities.
Support continuous improvement initiatives and participate in projects impacting core business systems.
Qualifications:
Excellent oral and written communication skills in Greek and English.
Strong knowledge of MS Office (Excel, Word, Outlook); advanced Excel skills (filters, formulas, pivots) are considered a plus.
Experience with Microsoft SQL Server and ability to write basic SQL commands.
Degree in Information Technology or equivalent experience.
Proven experience in application support within regulated environments.
Familiarity with ITSM tools (e.g., ServiceNow – Incident, Problem).
Awareness of GDPR and security/audit practices.
At least 2 years of experience in the Insurance or Banking services industry is considered an asset.
Personal Profile:
Strong problem-solving and analytical thinking, structured troubleshooting approach.
Excellent communication and time management skills, ability to present clearly to stakeholders.
Customer-centric mindset with high tolerance for working under pressure.
Team player who collaborates and shares knowledge and mentoring attitudes.
Flexibility and adaptability in a changing environment, continuous improvement orientation.
What we offer:
Extensive training opportunities – on-demand and on-site options
Partnerships with educational institutions across Greece for advanced education, with tuition support
Comprehensive Health Insurance for peace of mind and financial protection
Pension Scheme to secure your financial future
Well-being and work-life balance programs
One-time budget for home-office equipment
Recognition and rewards for excellence
Monthly meal allowance
Recently renovated offices in a central location with easy access
If you’re ready to deliver high-quality application support and contribute to NN Hellas’ digital evolution, apply now and become part of our journey!
Top Skills
What We Do
NN Group is an international financial services company, active in 11 countries, with a strong presence in a number of European countries and Japan. Our roots lie in the Netherlands, with a rich history of more than 175 years.
With our 16,000 employees, NN Group provides retirement services, pensions, insurance, banking and investments to approximately 19 million customers. NN Group includes Nationale-Nederlanden, NN, ABN AMRO Insurance, Movir, AZL, BeFrank, OHRA and Woonnu.
NN Group opened for trading on 2 July 2014 on Euronext Amsterdam under the symbol ‘NN’ after its initial public offering (IPO).
For more than 175 years, our company has merged, grown and changed, but the core of who we are has remained the same. At NN Group, we put our resources, expertise, and networks to use for the well-being of our customers, the advancement of our communities, the preservation of our planet, and for the promotion of a stable, inclusive, and sustainable economy.
Our purpose is to help people care for what matters most to them. Because what matters to them matters to us.
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