The Role
Manage and support business applications through their lifecycle, deliver enhancements and integrations, provide Level 2 support and root cause analysis, monitor performance and security, handle UAT and training, manage user access and documentation, and identify opportunities for AI and automation to improve processes.
Summary Generated by Built In
- Manage and support business applications their lifecycle to ensure system availability, performance, and continuous improvement.
- Analyze business requirements and deliver application solutions, enhancements, and system integrations that support business operations.
- Provide Level 2 application support by troubleshooting issues, performing root cause analysis, and coordinating with vendors to ensure timely resolution.
- Monitor application performance, perform preventive maintenance, and ensure system security, stability, backup, and recovery processes.
- Collaborate with business users on requirements gathering, implementation, User Acceptance Testing (UAT), training, and post-implementation support.
- Manage user access, maintain application documentation, and ensure compliance with IT policies, standards, and audit requirements.
- Identify opportunities to leverage AI, automation, and emerging technologies to improve business processes and user experience.
Requirements
- Bachelor's degree in Information Technology, Information Systems, Accounting Information System, or a related field.
- Minimum 5-8 years of experience in Application Support, Business Applications, ERP, or a similar role, including at least two end-to-end ERP or enterprise system implementations.
- Strong knowledge of SDLC, SQL, ERP/business applications, and system integration.
- Experience in application troubleshooting, UAT, vendor management, and stakeholder collaboration.
- Strong analytical, problem-solving, and communication skills.
- ITIL Foundation or other relevant certifications are an advantage.
Skills Required
- Bachelor's degree in Information Technology, Information Systems, Accounting Information System, or related field
- 5-8 years experience in Application Support, Business Applications, ERP, or similar role including at least two end-to-end ERP or enterprise system implementations
- Strong knowledge of SDLC, SQL, ERP/business applications, and system integration
- Experience in application troubleshooting, UAT, vendor management, and stakeholder collaboration
- Strong analytical, problem-solving, and communication skills
- ITIL Foundation or other relevant certifications
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The Company
What We Do
PT Surya Semesta Internusa Tbk is an Indonesia-based company engaged in the development and management of industrial estates and real estate, as well as providing construction services and hospitality.
