6-Month Contract with a Hybrid Schedule Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Are you a hands‑on IT professional who enjoys providing Level 1 / Level 2 end‑user support as their primary responsibility? Do you have a strong, day‑to‑day experience supporting Microsoft 365, Windows, and Mac environments? If you’re an IT professional who loves supporting others and keeping technology running smoothly, we’d love to hear from you!
KPI Solutions is seeking an IT Analyst who enjoys day‑to‑day user support, onboarding and offboarding employees, troubleshooting hardware and software issues, and keeping systems running smoothly. This role is ideal for a support‑first IT professional rather than someone specializing in a single application or engineering discipline. If you enjoy being the go‑to problem solver in a fast‑paced environment and supporting teams nationwide, this opportunity is for you.
Key Responsibilities:
- Onboard new users including setting up PCs.
- Provide level 1 and level 2 technical support for hardware, software, and network issues; troubleshoot, resolve, and escalate as needed.
- Offboard users and check equipment back in.
- Manage user accounts, access rights, system updates, patches, backups, and overall system performance.
- Handle help desk tickets including logging, prioritizing, resolving, and documenting recurring issues.
- Train users on IT policies, tools, and systems; create simple documentation and user guides.
- Support security and compliance efforts including antivirus tools, monitoring, backups, and recovery processes.
- Collaborate with IT leadership and cross‑functional teams; clearly communicate technical information to non‑technical users.
- Coordinate with vendors for repairs and equipment needs; manage IT inventory and support onboarding/offboarding.
Skills & Experience
- BS/BA in Computer Science, Cybersecurity, Engineering, or related field (or equivalent experience).
- Strong technical troubleshooting skills across hardware, software, and networks.
- Experience supporting users, managing tickets, and providing professional customer service.
- Knowledge of Windows, MacOs (preferred), Atlassian (Jira Service Desk), Microsoft Office 365, Entra, Intune, and Autopilot (BIG plus).
- Familiarity with SharePoint, NetSuite, Salesforce, Power Automate, Power BI, or ManageEngine is helpful.
- Strong organizational, communication, and documentation skills.
- Ability to manage multiple priorities, stay calm under pressure, and maintain a positive “no big deal” approach.
- High performer with the ability to grow into expanded responsibilities.
- Comfortable stepping in to support the team when needed due to the company’s size.
- Senior-level technical support experience is a plus.
Why Join KPI Solutions?
KPI Solutions delivers end-to-end supply chain automation, designing scalable engineered solutions that improve efficiency, optimize order fulfillment, and support our clients’ long-term growth. Join a company committed to innovation, operational excellence, and developing top-tier talent.
KPI Solutions provides end-to-end supply chain services and automation to transform our client’s distribution operations. We analyze, design, implement and support flexible and scalable engineered solutions that optimize order fulfillment, build capacity and reduce reliance on labor.
Ready to Apply?
If you’re an experienced IT professional who loves solving problems, supporting others, and contributing to a modern technology ecosystem, we’d love to hear from you!
KPI Solutions is an Equal Opportunity Employer (EEO/M/F/D/V). No third‑party applications please.
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What We Do
Since 2003, Clark Schaefer Consulting has been providing superior accounting, control and technology/cybersecurity services to the business community. The Firm has an established reputation for delivering outstanding and customizes solutions for a reasonable cost.
Integrity, quality, respect, and innovation are all values that we deliver to our clients, and are therefore traits found in our employees. Subsequently, as a Firm, Clark Schaefer Business Advisors provide elite, next-level services to the largest and fastest growing companies within the marketplace. Dedicated to our client's success, we specialize in customizing scalable solutions and deliver superior results. While our reputation and history may open doors, it is our holistic approach and exceptional service that ensures we are invited back.
