IT analyst

As an IT Analyst you will:

• Act as main local IT infrastructure contact in order to provide technical guidance and support; 

• Maintain regular contact with business areas, constantly orienting user action regards to the use of IT infrastructure resources and guiding usage of IT ServiceDesk and IT Global services; 

• Understand and support initiatives and projects that involve or are conducted by IT requiring infrastructure to be implemented at Mexico operations; 

• Assist in the coordination of Local IT Services in order to guarantee the best services, perform a follow-up of some administration and control activities belong to Information Technology area. 

• Support and provide information during auditing process. 

• Research, design, implement and support technology solutions required by business area, following company standards process (Global and Regional), technology and policies. 

What you'll do

IT Infrastructure Maintenance / Support: 

• Local point of contact for Mexico offices and Warehouse application changes, upgrades and problems that requires IT Infrastructure attention/intervention. 

• Run IT Infrastructure lifecycle, CAPEX projects. 

• Guide local IT onsite support to Goodyear Knowledge articles an IT expertise. 

• Review and manage onsite support quality of services. 

• Represent GIS (Global Infrastructure Services) at all local projects or initiative meetings. 

• Be responsible by IT Infrastructure services AOP, supporting IT Country Coordinator for forecasts and executions. 

• Administering of IT Infrastructure service provider performance and deliverables using ITIL process and KPIs as required. 

• Controls, assess and review services and technologies periodically to ensure best cost and performance efficiencies. 

• Take care that GY IT standards for local projects are respected / Fulfilled. 

• Adequately manage inventories of IT Infrastructure equipment, and the respective lease & buy process. 

• Manage devices rollout (mobile, Desktops, laptops and printers). 

• Support the new interfaces integration with banks and other vendors. 

What We’re Looking For 

• Completed professional degree in Computer Science, Systems Engineering, or Information Technology. 

• Networking (configuration and management of network equipment) – Focus on Cisco. 

• Servers (technical knowledge in server management) – Focus on HP hardware and VMWare virtual environments. 

• WPS, knowledge of support management for end users (desktops, laptops, MTR, barcode and mobile devices). 

• Excellent communication skills (oral and written). 

• Analytical thinking and strategic planning. 

• Adaptability and resilience in dynamic environments. 

What Will Set You Apart

• Cybersecurity (knowledge of market tools) – Rapid7, CrowdStrike, Splunk, Microsoft Defender. 

• Vulnerability management and patch application. 

• English desirable. 

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Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com.
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.