IT Analyst

Base Pay Range: $83,200.00 - $141,400.00 Annually

Primary Location: USA-TX-Austin-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

Job Description/Preferred Qualifications

• End-User Support on Windows and Mac platform for Hardware and Software related issues with understanding of root cause analysis.

• Service End-User Walk-Ups and by Phone.

• Creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.

• Provision new systems for replacement, new hires setup, and update Asset Management system

• Assists in resolving suitable software and/or hardware to meet user requirements.

• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.

• Knowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams.

• Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses

• Setting up conference rooms to use technology services (e.g. presentations, network connections, and audio/visual); performing daily checks of conference rooms to ensure all equipment is working properly

• Maintaining an inventory of PC hardware equipment and software programs

• Providing relocation of PC systems as needed

• Meeting and coordinating with other local Technology department members on product installation, training, and support

• Coordinating with other areas and departments of the firm where overlap exists to develop efficient procedures and communications to streamline processes regarding product installation, training, and support to satisfy various department needs

• Assisting with special projects on various issues as needed

• Documentation - write and update documentation of all IT/Systems Processes

• Get along with other team members verbally, written, and process flow charts

Minimum Qualifications

• Requires a minimum of 5 years of related experience.

• Experience supporting end-users (in person) in a corporate environment

• Proficient: Microsoft Office Suites 2010-2016 & Windows 7, 10, 11

• Strong Desktop Support Skills

• Customer service and strong communication skills

• IT Certifications are a plus

• Able to work independently as well as with a team

• Able to lift to 40+ pounds of technical equipment

• General knowledge in designing, administering, and troubleshooting Windows Operating Systems including AD, file server permissions, group objects, printer management and event log troubleshooting.

• General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN’s, SAN and wireless

• Create technical documents using Microsoft productivity tools along with Project and Visio

• Linux experience a plus (Red Hat, SUSE)

• Excellent customer service skills, solid attention to details with excellent follow up is helpful.

• Strong organization and time management skills

• Understand of ITIL strongly preferred

• Able to follow instructions and avoid deviation from standard processes

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] or at +1-408-352-2808 to request accommodation.