Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Title: - IT Analyst
Experience: 1+ years of experience in IT/Technical Support
Location:- Bangalore, India
Work Type: Work from office
Shifts: Rotational shifts
Job Summary
We are seeking a proactive and customer-focused IT Desktop Support Engineer to provide technical assistance and support for end-user systems, including laptops, hardware, and software. The role involves troubleshooting technical issues, ensuring timely resolution, and maintaining high levels of system availability and user productivity. The ideal candidate will have strong problem-solving skills and hands-on experience with modern IT tools and environments.
Key Responsibilities
• Provide first-level technical support to end-users via Microsoft Teams, email, and remote support tools.
• Install, configure, and troubleshoot Windows operating systems and enterprise applications.
• Diagnose and resolve hardware issues related to laptops, printers, and peripheral devices.
• Set up, configure, and deploy new hardware and software for end-users.
• Support user account management activities, including password resets and authentication issues.
• Escalate complex or unresolved issues to Tier 2 support or relevant IT teams as needed.
• Accurately document all incidents, service requests, and resolutions in the ticketing system.
• Perform routine system maintenance, including updates, patches, and antivirus checks.
• Configure and manage endpoint monitoring, security, and inventory tools.
• Support and administer Microsoft 365 services, including SharePoint and Intune.
• Assist in IT projects, deployments, and system upgrades.
• Provide basic support for audio/video conferencing systems and office infrastructure devices (e.g., printers, access control systems).
• Identify trends and recurring issues through ticketing tools to improve service delivery.
• Train and mentor new hires to ensure smooth onboarding and knowledge transfer.
• Collaborate with cross-functional IT teams to ensure seamless IT operations.
Core Competencies
• Excellent verbal and written communication skills, with the ability to clearly convey technical concepts to users with varying levels of technical expertise.
• Strong problem-solving and multitasking abilities, with a structured approach to troubleshooting and issue resolution.
• Customer-centric mindset, demonstrating patience, empathy, and professionalism while addressing user concerns and delivering timely solutions.
• Effective time management skills, with the ability to prioritize tasks and handle multiple support requests in a fast-paced environment.
• Strong commitment to delivering high-quality end-user support and ensuring a positive user experience.
• Proven ability to collaborate effectively within a team, offering support and knowledge-sharing to drive overall team success.
• Flexibility to work in rotational shifts or weekends, based on business requirements.
Interested candidates may share their updated resumes to:
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Skills Required
- 1+ years of experience in IT/Technical Support
- Experience installing, configuring, and troubleshooting Windows operating systems and enterprise applications
- Experience with Microsoft 365, SharePoint, and Intune
- Experience with endpoint monitoring, security, inventory tools, and antivirus maintenance
- Experience using remote support tools and ticketing systems
- Hardware troubleshooting for laptops, printers, and peripheral devices
- User account management, password resets, and authentication support
- Basic support for audio/video conferencing systems and office infrastructure devices
- Strong verbal and written communication and customer service skills
- Willingness to work rotational shifts and be onsite in Bangalore, India
New Era Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Era Technology and has not been reviewed or approved by New Era Technology.
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Leave & Time Off Breadth — Time off is positioned as generous, with multiple sources pointing to roughly four weeks of PTO up front or ~28–29 days including company holidays in some U.S. roles. Time away is also described as straightforward to use and sometimes viewed as a meaningful offset to weaker cash compensation.
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Strong & Reliable Incentives — Earnings upside appears stronger in certain sales and account roles where on‑target earnings can be attractive when performance is high. Variable pay can materially lift total compensation in these roles relative to positions with mostly fixed pay.
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Flexible Benefits — Flexible work arrangements such as remote and hybrid options are commonly highlighted as part of the overall rewards experience. Flexible Spending Accounts (e.g., medical, dependent care, commuter transit) are also referenced as available in at least some contexts.
New Era Technology Insights
What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
