The Role
Manage SaaS applications, user access, vendor relationships, ERP-linked integrations, and business system requirements. Analyze workflows, document requirements, improve processes, coordinate projects, monitor SLAs, support UAT, deliver training, maintain technical documentation, and track issues through ticketing tools. The role requires retail or e-commerce systems experience, ERP knowledge, API and data-flow understanding, SQL and scripting skills, advanced Excel, and strong business analysis capabilities.
Summary Generated by Built In
IT Automation & Business Systems Analyst - JD
We are seeking a results-driven IT Automation & Business Systems Analyst to oversee and optimize key business systems, drive automation initiatives, and support process improvement across the organization. The role will primarily focus on SaaS application administration, business analysis, and coordination with internal stakeholders and vendors. The ideal candidate should have hands-on experience with ERP-linked workflows, retail/e-commerce systems, and technical understanding of integrations.
Responsibilities
SaaS Application & Vendor Management
● Manage and administer various SaaS applications used across the organization.
● Serve as the Business Point of Contact (POC) for all IT automation and business system requirements.
● Coordinate with multiple vendor POCs for issues, enhancements, and requirements.
● Ensure SLAs are adhered to by internal teams and external vendors.
● Maintain system access controls including user provisioning and deactivation.
Business Analysis & Process Improvement
● Understand ongoing end-user issues, business requirements, operational challenges and gather detailed requirements.
● Analyze business processes and propose necessary process improvements.
● Prepare workflow diagrams, process charts, and system requirement specifications.
● Improve existing systems by analyzing current practices and designing modifications.
Project Management & Implementation
● Define project milestones, phases, and deliverables.
● Monitor progress, prepare status reports, and ensure timely closure of tasks.
● Conduct training sessions and workshops to ensure smooth adoption by teams.
● Maintain release notes, technical documentation, and user guides.
● Conduct workshops, training sessions, and ensure successful implementation.
Technical & Operational Responsibilities
● Manage admin portals including user provisioning and customizations.
● Work on third-party integrations between ERP, SaaS tools, and enterprise systems.
● Use ticketing tools for issue tracking and closure.
Candidate Profile
● 3–6 years of experience in IT Business Systems / Automation /ERP
● Experience in Retail or E-Commerce (high preference). Background in retail or e-commerce workflows such as POS, OMS, CRM, or inventory systems
● Hands-on experience in SaaS administration, user access control, and vendor coordination
● Strong business analysis skills with the ability to document workflows, translate requirements, and support UAT
● Understanding of API integrations and data flows between ERP and business tools
● Ability to analyze data using Excel and SQL to generate reports and insights
● Good understanding of IT process compliance, change management, and ticketing workflows
● Ability to manage multiple tasks, prioritize effectively, and deliver within SLAs
Technical Skills Required
● SaaS Application Administration - User provisioning, role/permission management, basic configuration.
● ERP Functional Knowledge - Experience in at least one major ERP (SAP / Oracle / Dynamics / Ramco) – Sales, Inventory, or Procurement modules.
● Business Systems Integration Awareness - Understanding of API workflows, data mapping, and third-party integrations.
● Basic Scripting - Working knowledge of SQL Querying, Basic scripting skills (Python / R)
● Ticketing & Service Management Tools - JIRA / Zoho Desk / ServiceNow – logging, tracking, SLA follow-up
● Documentation & Analysis Tools - Workflow diagrams (Visio / Draw.io / Lucidchart), BRD/FRD creation.
● Advanced Excel
● E-commerce or Retail Tech Stack -POS, OMS, CRM, Workforce Management systems knowledge
Skills Required
- 3-6 years of experience in IT business systems, automation, or ERP
- Experience in retail or e-commerce workflows, including POS, OMS, CRM, inventory, or workforce management systems
- Hands-on SaaS application administration, user access control, and vendor coordination
- Strong business analysis skills, including workflow documentation, requirements translation, and UAT support
- Understanding of API integrations, data mapping, and data flows between ERP and business tools
- Ability to analyze data using Excel and SQL
- Understanding of IT process compliance, change management, and ticketing workflows
- Experience with at least one major ERP, such as SAP, Oracle, Dynamics, or Ramco, including sales, inventory, or procurement modules
- Basic scripting skills in Python or R
- Experience with JIRA, Zoho Desk, or ServiceNow
- Experience creating workflow diagrams and BRD or FRD documentation using Visio, Draw.io, or Lucidchart
- Advanced Excel skills
- Ability to manage multiple tasks, prioritize effectively, and deliver within SLAs
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Kushals Fashion Jewellery is an India-based fashion and silver jewellery brand founded in 2006. It offers jewellery collections for workwear, partywear, bridal occasions and everyday wear, with designs focused on style and craftsmanship. The company operates nearly 100 stores across more than 38 Indian cities and uses an omnichannel model through its retail network, e-commerce platform and mobile application.
.jpeg)
