IT Analyst
Department: Information Technology
Reports To: IT Director
Classification: Individual Contributor
Location: UK, Bristol (Hybrid: 2 days per week in office)
Experience: Minimum 2-4 years in IT end-user support, IT operations/administration
About Telestream
Telestream is a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We empower content creators and distributors to produce and deliver high-quality video content while optimizing operations and maximizing revenue. Our IT team keeps the infrastructure, systems, and tools running that support ~400 employees across 25 countries.
Position Summary
Telestream is looking for an IT Analyst to join our UK-based IT team. This role sits between traditional help desk support and systems administration — ideal for someone who has outgrown tier-1 support and is building toward a systems administration career but isn't yet ready for a full Systems Administrator title. You'll provide end-user support, manage day-to-day IT operations, and get exposure to broader systems administration work as you grow.
This is a hands-on, generalist IT role. You'll work closely with our Solutions Architect and IT Director, supporting employees across the UK and collaborating with IT colleagues in other regions.
What You'll Do
- Provide end-user support for hardware, software, and account issues via our ticketing system
- Administer and support Active Directory and Microsoft 365 (user accounts, permissions, mailboxes, licensing)
- Support and troubleshoot cloud collaboration tools (OneDrive, Teams, SharePoint)
- Manage and resolve tickets in our ITSM platform, ensuring accurate documentation and timely resolution
- Perform basic scripting/automation tasks (PowerShell, Python) to streamline repetitive IT tasks
- Support identity and access management processes, including Okta administration
- Maintain basic security hygiene practices (access reviews, patching support, endpoint basics)
- Assist with onboarding/offboarding processes, including account provisioning and equipment setup
- Escalate and collaborate with senior IT staff on more complex systems administration issues
- Maintain accurate records and reporting related to IT assets, tickets, and system changes
Work Authorization - Candidates must be legally authorized to work in the United Kingdom. This role is not eligible for employer-sponsored work authorization or visa sponsorship of any kind, now or in the future.
Requirements
What You Bring
- 2+ years of experience in a help desk, IT support, or junior systems administration role
- Working knowledge of Active Directory and Microsoft 365 administration
- Familiarity with ticketing/ITSM tools (e.g., Zendesk, Jira Service Management, ServiceNow)
- Basic scripting ability (PowerShell and/or Python) for task automation
- Comfort working with cloud productivity tools (OneDrive, Teams, SharePoint)
- Exposure to identity management platforms (Okta or similar) preferred
- Foundational understanding of IT security best practices
- Strong communication skills and a customer-service mindset
- Comfortable working independently while knowing when to escalate
- Based in or near the Bristol area, or willing to work from/travel occasionally to our UK office
Bonus Points For
- Prior exposure to systems administration tasks (servers, backups, infrastructure)
- Experience supporting a distributed/global team across time zones
- Interest in growing into a full systems administrator role over time
Benefits
We offer a comprehensive package designed to support your health, financial security, and work-life balance. Our benefits are built to keep you healthy, supported, and free to do your best work.
- Private healthcare scheme
- Life Assurance/Income Protection Schemes
- Pension Scheme w/ company contribution
- Paid Vacation & Sick Days
- Health & Well-Being Support via EAP
Skills Required
- 2+ years of experience in help desk, IT support, or junior systems administration
- Working knowledge of Active Directory administration
- Working knowledge of Microsoft 365 administration (user accounts, mailboxes, licensing)
- Familiarity with ticketing/ITSM tools (Zendesk, Jira Service Management, ServiceNow)
- Basic scripting ability in PowerShell and/or Python
- Experience with OneDrive, Teams, and SharePoint
- Foundational understanding of IT security best practices (patching, endpoint basics, access reviews)
- Strong communication skills and customer-service mindset
- Comfortable working independently and escalating when appropriate
- Based in or near the Bristol area or willing to travel occasionally to the UK office
- Exposure to identity management platforms (Okta or similar)
- Prior exposure to systems administration tasks (servers, backups, infrastructure)
- Experience supporting a distributed/global team across time zones
- Must be legally authorized to work in the United Kingdom (no employer-sponsored visa available)
What We Do
Telestream® specializes in products that make it possible to get video content to any audience regardless of how it is created, distributed or viewed. Throughout the entire digital media lifecycle, from capture to viewing, for consumers through high-end professionals, Telestream products range from desktop components and cross-platform applications to fully-automated, enterprise-class digital media transcoding and workflow systems. Telestream enables users in a broad range of business environments to leverage the value of their video content. Telestream customers include the world’s leading media and entertainment companies: content owners, creators and distributors. In addition, a growing number of companies supplying and servicing much larger markets such as ad agencies, corporations, healthcare providers, government and educational facilities, as well as video prosumers and consumers, are turning to Telestream to simplify the access, creation and exchange of digital media. Founded in 1998, Telestream corporate headquarters are located in Nevada City, California, and its team of video experts located throughout the rest of the world. Join us.
