As an IT Analyst you will be the designated person to coordinate and follow up the work generated by the Service Now ticketing system. You will be expected to help in day-to-day support and involve in the drafting of local processes and procedures documentation. An ideal candidate will have 3 years or more experience in an IT service-oriented role and enjoys daily interactions with end-users. You should be experienced in troubleshooting system and network issues. You should be proficient with the Microsoft Office 365 and be familiar with a wide range of software and hardware.
Key ResponsibilitiesService Now coordination including ticket management, assignment and reporting
Manage hardware and software components and maintain asset inventory
Manage and assist End User Computing such as Excel macros and VBA
Troubleshoot hardware and software issues
Bachelor's degree in computer science or engineering or related field
3+ years of experience in a similar role
Experience troubleshooting systems and networks
Proficient with Microsoft Office 365 with basic programming skills
Excellent written and oral communication skills, including English and Cantonese
Top Skills
What We Do
Banco Santander (SAN SM, STD US, BNC LN) is a leading commercial bank, founded in 1857 and headquartered in Spain and one of the largest banks in the world by market capitalization. The group’s activities are consolidated into five global businesses: Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking (CIB), Wealth Management & Insurance and Payments (PagoNxt and Cards). This operating model allows the bank to better leverage its unique combination of global scale and local leadership. Santander aims to be the best open financial services platform providing services to individuals, SMEs, corporates, financial institutions and governments. The bank’s purpose is to help people and businesses prosper in a simple, personal and fair way. Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising €220 billion in green financing between 2019 and 2030. In the first quarter of 2024, Banco Santander had €1.3 trillion in total funds, 166 million customers, 8,400 branches and 211,000 employees.
