Olgoonik is an Equal Opportunity Employer
Overview:
The Information Systems Manager provides IT leadership and technical expertise to INL Costa Rica. This role manages IT systems, ensures reliable services, and supports host-nation IT capacity-building. The position oversees IT projects, cybersecurity, troubleshooting, and technical training while coordinating with U.S. Embassy IMO and INL leadership.
Primary Responsibilities:
- Work independently with INL/Costa Rica leadership and COR.
- Maintain effective communication with INL leadership.
- Provide reporting (monthly, quarterly, annual) on IT activities and outcomes.
- Support bilateral agreements with technical IT assistance and training.
- Lead large IT projects and system deployments.
- Support approximately 30 INL Annex users.
- Coordinate with Embassy IMO for reliable communications and IT services.
- Maintain INL-owned systems, including security and upgrades.
- Monitor IT performance and recommend improvements.
- Brief INL leadership on IT issues.
- Coordinate IT development with Costa Rican entities.
- Advise programs on IT and cybersecurity.
- Conduct IT needs assessments and develop IT strategies/action plans.
- Identify vulnerabilities and implement solutions.
- Manage network integration and vendor assessments.
- Provide technical training and troubleshooting support.
- Develop disaster recovery procedures.
- Manage timelines for IT updates and migrations.
- Prepare cost-benefit analyses for upgrades.
Supervisory Responsibilities:
- None
Education and/or Experience:
- Local National (LN).
- University degree in IT, Telecommunications, or related field.
- Two (2) years IT/helpdesk experience.
- Two (2) years Microsoft Server/SQL experience.
- One (1) year IT management experience.
- Proficiency with Microsoft Office, MS Project, internal databases, and web development.
- Spanish FSI level 4/4; English FSI level 3/3.
Knowledge, Skills, and Abilities:
- RSO Certification required.
- Strong IT project management skills.
- Knowledge of cybersecurity and IT infrastructure.
- Strong troubleshooting and training abilities.
- Excellent organizational and problem-solving skills.
- Strong oral/written communication in English and Spanish.
- Ability to liaise with government and international partners.
- Ability to work independently with minimal supervision.
- Experience with U.S. Government agencies or international organizations.
- Knowledge of customer service principles for IT support.
.Certificates, Licenses, Registrations:
- Language – Foreign Service Institute (FSI) level 4/4 Spanish, English level 3/3.
Security Clearance:
- RSO Certification
Physical Demands:
Must be able to physically and medically perform in Costa Rica and in challenging environments. While performing the duties of this job, the employee is required to be able to occasionally stand; walk; sit; use hands and/or fingers to handle, or feel objects, tools or controls; operate office equipment, reach with hands and arms; climb stairs; balance; stoop; kneel; talk or hear; taste or smell. The employee must occasionally lift and or move up to 25 pounds.
Travel:
Local and/or international travel may be required.
Olgoonik is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local laws. As an Alaska Native corporation, Olgoonik provides hiring preference to Olgoonik shareholders, descendants, and their spouses to the extent allowed by law.
Skills Required
- University degree in IT, Telecommunications, or related field
- Two years IT/helpdesk experience
- Two years Microsoft Server/SQL experience
- One year IT management experience
- Rso Certification
- Spanish FSI level 4/4; English FSI level 3/3
Olgoonik Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Olgoonik Corporation and has not been reviewed or approved by Olgoonik Corporation.
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Fair & Transparent Compensation — Pay is commonly viewed as fair for role, with structured bands in contractor roles contributing to predictable, role‑aligned compensation. This predictability supports expectations within the federal contracting niche.
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Healthcare Strength — Medical coverage spans domestic carriers with regional options and global health plans, supporting both U.S. and overseas staff. This breadth signals comprehensive access to core healthcare services.
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Wellbeing & Lifestyle Benefits — Multiple Employee Assistance Programs provide counseling and support resources, including in‑person sessions in some programs. These offerings bolster overall wellbeing alongside core medical coverage.
Olgoonik Corporation Insights
What We Do
Olgoonik is a strong family of government and commercial contracting companies specializing in construction, security, logistics, and environmental services. This Alaska Native village corporation was established to create benefits for our Alaska Native shareholders. To do so, our corporation operates globally, fueled by the belief that our operations must be of the highest quality, our employees qualified and principled, and our commitment to every client’s mission unconditional. From our roots in Alaska’s Arctic to our federal operations in South America, Europe, Asia, Africa, and the Middle East, our experienced and dependable workforce consistently delivers results through a sharp combination of innovation and practicality.
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