Summary
In APAC, our fast-growing, multicultural team spans Singapore, India, and Australia—working together across time zones to support customers and colleagues with resilience, integrity, and innovation.We are now looking for a Systems Support Specialist to join our APAC team. This role is perfect for someone who enjoys solving problems, supporting internal users, and working with business systems (including CRM/Salesforce).
Job description
What You Will DoAs our Systems Support Specialist, you will be the first point of contact for internal colleagues across APAC. Your responsibilities include:Daily Support & User Engagement- Provide first-line and second-line support for business systems through tickets, walk-ups, and virtual channels
- Communicate with end-users to clarify incidents and requests, ensuring timely and accurate resolution
- Investigate, troubleshoot, and resolve system incidents and user queries
- Support CRM administration (Salesforce experience is a plus)
- Assist in reviewing, testing, and validating new or modified business systems
- Develop test data, evaluate results, and provide structured feedback
- Create, maintain, and distribute user manuals, guides, and support documentation
- Maintain and enhance system support processes and knowledge bases
- Monitor and report on incident trends to help improve service quality
- Bachelor’s degree in Information Systems or a related field
- 2 years of experience in application support or business systems support
- Experience with Salesforce or CRM platforms is advantageous
- Strong analytical thinking and a structured, process-oriented mindset
- Excellent communication skills, able to work effectively with both technical teams and business stakeholders
- Strong time management and ability to prioritize in a multi-country environment
- Fluent in business English
- Comfortable working in cross-functional, multicultural teams
- Reliable, detail-oriented, proactive, and willing to learn
Benefits
Health & well-being- Comprehensive health insurance: Coverage that includes dental care, to keep you at your best
- Gym perks: Subsidized gym membership to release endorphins at one of Singapore’s premium gyms
- Team sprit & recognition: Regular cohesive, team-events that bring everyone together
- Time to recharge: Generous leave policies for vacations and all of life’s big moments
- Modern office perks: Award-winning facilities that recharges the body, mind and soul
- Centrally located: Located right in the heart of Singapore’s CBD, amidst greenery and mouth-watering food options
- Hybrid work culture: Remote work arrangements that balance personal commitments and face/face time with co-workers
- Fuel your growth: Access to world-class learning platforms and development opportunities
Primary location
SingaporeAdditional locations
Time type
Full timeSkills Required
- At least 3 years of IT administration experience
- In-depth Windows OS knowledge
- Good understanding of Network
- Technical support skills on phone and on site
- Strong communication skills
ESET Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ESET and has not been reviewed or approved by ESET.
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Leave & Time Off Breadth — Time off is viewed as strong, with added days off and vacation/PTO described positively. Policies around PTO appear to contribute meaningfully to overall value.
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Parental & Family Support — Parental benefits are highlighted as supportive, with enhanced parental leave referenced in multiple regions. This area is frequently cited as a standout element of the package.
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Flexible Benefits — Flexible work options such as hybrid schedules and flexible hours are emphasized and appear to be widely appreciated. Work-from-home flexibility is repeatedly highlighted as a strength.
ESET Insights
What We Do
For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages. Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background. And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it. Put simply - when technology enables progress, ESET is here to protect it. ESET - Progress. Protected. Visit www.eset.com to learn more
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