Vendasta empowers partners and small businesses worldwide through our AI-driven customer acquisition platform. Recently named one of Canada’s Most Admired Corporate Cultures, we offer a fast-paced environment where innovation, experimentation, and continuous learning thrive.
The Role
As an IT Administrator, you will empower Vendasta’s cloud-native workforce by delivering exceptional technical support, streamlining operations, and driving automation. Operating within the Security & Operations team, you will resolve user issues, manage SaaS and network systems, and leverage AI-powered tools and prompt-based scripting to eliminate repetitive workflows.
Note: Working hours may vary, including evenings and weekends to support on-site events.
Key Responsibilities
- Serve as primary responder for help desk tickets (desktop, SaaS, VPN, WiFi, softphones), using manual and AI-assisted troubleshooting.
- Identify process gaps and automate routine workflows (onboarding/offboarding, license management, password resets) using scripting, AI tools, or low-code platforms.
- Maintain network, phone, and SaaS infrastructure; contribute to uptime via on-call rotations and monitor threat/security alerts.
- Create and maintain AI-indexed documentation, decision trees, and internal portal tools to promote user self-resolution.
What You Bring
- 3–5 years in IT support, systems administration, or SaaS management in a cloud-native environment.
- Strong background in Google Workspace, networking/VPNs, desktop troubleshooting, and softphone systems.
- Hands-on experience with AI tools (e.g., Copilot, Zapier, Google Apps Script) or ITSM platforms to automate processes.
- Excellent interpersonal skills, a continuous learning mindset, and familiarity with modern DevOps/SRE principles.
Join the Vendasta team, where your professional mastery and intellectual growth drive our platform forward. Step into an AI-first organization built for elite problem solvers who thrive on tackling complex business challenges and scaling sophisticated, automation-driven solutions. Accelerate your professional trajectory through rigorous learning tracks, continuous operational development, and exposure to cutting-edge AI methodologies designed to push the boundaries of the B2B SaaS industry. We are bound by a high-performance culture rooted in our core values—Drive, Innovation, Respect, and Agility—where the true reward is the complexity of the challenge and the scale of your global impact. At Vendasta, you will find the infrastructure to build, the ecosystem to innovate, and an elite peer group required to sharpen your expertise.
Master your craft. Solve the impossible. Build the future of SaaS with us.
Skills Required
- 3-5 years hands-on IT support, systems administration, or SaaS management in a cloud-native environment
- Strong experience in VPN, network, and desktop troubleshooting
- Administer VPNs, WiFi networks, softphone systems, and key SaaS platforms
- Deep familiarity with Google Workspace and SaaS platforms
- Ability to identify and automate repetitive IT workflows using scripting, prompt-based automation, no-code/low-code tools, or ITSM platforms
- Experience contributing to internal playbooks, knowledge bases, and LMS documentation (AI-indexed guides)
- Excellent interpersonal skills, passion for helping others, and strong written communication
- Support secure system configurations and participate in on-call rotations
- Familiarity with DevOps, SRE, or SecDevOps principles and modern IT culture
- Experience with workflow automation or AI-enabled IT tools (strong asset)
- Experience administering softphone systems (e.g., Asterisk)
- Experience implementing or working with monitoring tools and threat detection alerts
What We Do
Our core purpose is to democratize technology for small businesses by making technology easy, accessible and affordable. We are a technology ecosystem that connects business with the vendors of products and services and the trusted experts that implement them. Trusted experts use our platform and marketplace to build a catalog of white label solutions to market, sell, bill, fulfill, and deliver to their business customers. Their business customers are provided access to a tightly integrated operating system, with a single login, to access all of the technology products and services they need to operate their businesses. Vendors of products and services provided a platform to manage the orders and fulfillment needed to manage their sales through our channel distribution network of over 10,000 trusted experts serving 6 million businesses
