The Role
Provide first-level technical support and service-desk ownership: log and resolve tickets, provision access, prepare and collect equipment, maintain asset inventory, configure Mac/Windows/Linux devices, support Google Workspace and enterprise tools, maintain security measures, and document procedures.
Summary Generated by Built In
We are looking for an IT Administrator / IT Service Desk Specialist who will provide first-level technical support for our employees, ensure smooth IT operations, and maintain a high level of user satisfaction across the organization. The role combines hands-on infrastructure support with service desk responsibilities.
Key Responsibilities
- Act as the single point of contact (SPOC) for all IT-related issues in office
- Receive, log, and manage service requests via a ticketing system (e.g., Jira)
- Escalate complex issues to higher-level support when necessary
- Ensure compliance with SLA requirements
- Process and validate user access requests
- Prepare and provide equipment to new employees
- Collect and manage equipment from offboarded employees
- Maintain accurate asset inventory (hardware & software)
- Perform diagnostics and minor repairs of office equipment
- Configure and maintain Mac and Windows devices
- Install, configure, and troubleshoot software applications
- Support Google Workspace and other enterprise tools
- Maintain IT security measures (antivirus, firewalls, etc.)
- Document support activities, processes, and procedures
Skills, Knowledge and Expertise
- Minimum 3 years of experience in IT support / service desk
- Experience working with access requests and user provisioning processes
- Strong knowledge of:
- Windows and macOS
- Basic networking (TCP/IP, routing, switching)
- Experience with:
- Ticketing systems (e.g., Jira)
- Remote support tools (e.g., Chrome Remote Desktop)
- MDM systems (JAMF, ZOHO)
- Google Workspace
- Understanding of:
- Access management processes and request validation
- Basic knowledge of Linux OS
- Familiarity with network equipment (Mikrotik, Cisco, HP Aruba, Ubiquiti is a plus)
- Strong problem-solving and troubleshooting skills
- Excellent verbal communication skills in English
- Customer-oriented mindset with a focus on service quality
- Ability to work independently and prioritize tasks
Nice to have:
- TCP/IP stack, including various components such as IP addressing, routing, transport layer protocols (TCP and UDP), and application layer protocols (HTTP, SMTP, FTP, etc.)
- Ethernet protocol and its various standards
- Static and dynamic routing protocols
- Network-level security protocols
- Firewalls and security policies
Conditions & Benefits
- Stable salary, official employment
- Health insurance
- Access to professional counseling services including psychological, financial, and legal support.
- Discount club membership
- Diverse internal training programs
- Partially or fully paid additional training courses
- All necessary work equipment
About
inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 360M installs across 48 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities.Ready to ignite your inner drive?
Skills Required
- Minimum 3 years of experience in IT support / service desk
- Experience working with access requests and user provisioning processes
- Knowledge of Windows and macOS
- Basic networking (TCP/IP, routing, switching)
- Experience with ticketing systems (e.g., Jira)
- Experience with remote support tools (e.g., Chrome Remote Desktop)
- Experience with MDM systems (JAMF, ZOHO)
- Experience with Google Workspace
- Basic knowledge of Linux OS
- Familiarity with network equipment (Mikrotik, Cisco, HP Aruba, Ubiquiti)
- Experience maintaining IT security measures (antivirus, firewalls)
- Strong problem-solving and troubleshooting skills
- Excellent verbal communication skills in English
- Customer-oriented mindset with a focus on service quality
- Ability to work independently and prioritize tasks
- Nice to have: deeper TCP/IP stack knowledge, Ethernet standards, routing protocols, network-level security protocols, firewall and security policy experience
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The Company
What We Do
inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 749 cities in 46 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.
