The Role
Provide first-level technical support and service-desk ownership: log and resolve tickets, provision access, prepare and collect equipment, maintain asset inventory, configure Mac/Windows/Linux devices, support Google Workspace and enterprise tools, maintain security measures, and document procedures.
Summary Generated by Built In
We are looking for an IT Administrator to support and maintain our corporate IT environment, ensuring reliable day-to-day operations, a seamless user experience, and efficient management of end-user systems and SaaS platforms.
Key Responsibilities
- Provide end-user technical support by resolving requests through the ticketing system and ensuring high service quality
- Administer and support corporate SaaS platforms, including Google Workspace, Slack, Microsoft 365, Miro, Jira, and other internal systems
- Troubleshoot hardware, software, network, and VPN issues, performing root cause analysis to prevent recurring incidents
- Manage user identity and access lifecycle, including access provisioning, modification, revocation, and validation of access requests
- Perform technical diagnostics using system logs, terminal, and OS-level tools to resolve complex issues
- Administer and maintain macOS and Windows workstations, ensuring stable and secure endpoint operations
- Prepare, deploy, maintain, and recover end-user devices throughout the full hardware lifecycle, while maintaining accurate IT asset inventory
- Collaborate with IT, Security, and IAM teams to continuously improve end-user services, operational processes, and system reliability
Skills, Knowledge and Expertise
- Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi, basic routing and switching
- Administration of macOS and Windows
- Terminal / Command Line proficiency
- Google Workspace and Microsoft 365 administration
- Experience with Slack, Jira, Miro
- MDM administration (Jamf or similar)
- Technical documentation and knowledge base management
- Incident documentation and troubleshooting guides
- Process improvement mindset with experience optimizing IT support workflows
- Excellent verbal communication skills in English
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
About
inDrive is a global tech company on a mission to challenge injustice through fair choices. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 400M installs across 48 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. We are committed to having a positive impact on people’s lives both through our core business, which supports local communities via a fair pricing model; and through the work of our impact programs. Ready to ignite your inner drive?
Skills Required
- Minimum 3 years of experience in IT support / service desk
- Experience working with access requests and user provisioning processes
- Knowledge of Windows and macOS
- Basic networking (TCP/IP, routing, switching)
- Experience with ticketing systems (e.g., Jira)
- Experience with remote support tools (e.g., Chrome Remote Desktop)
- Experience with MDM systems (JAMF, ZOHO)
- Experience with Google Workspace
- Basic knowledge of Linux OS
- Familiarity with network equipment (Mikrotik, Cisco, HP Aruba, Ubiquiti)
- Experience maintaining IT security measures (antivirus, firewalls)
- Strong problem-solving and troubleshooting skills
- Excellent verbal communication skills in English
- Customer-oriented mindset with a focus on service quality
- Ability to work independently and prioritize tasks
- Nice to have: deeper TCP/IP stack knowledge, Ethernet standards, routing protocols, network-level security protocols, firewall and security policy experience
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The Company
What We Do
inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 749 cities in 46 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.
