IT Administrator III

Position Summary:

Providing exemplary technical support, managing tickets and inquiries, providing support in accordance with established processes, and documents incidents and remedies. The role will provide prompt responses to questions from employees, troubleshoot, diagnose, and resolve problems related to operating systems, hardware and software while managing and maintaining the organization's IT infrastructure

Essential Job Functions “What You’ll Do”:

 IT Infrastructure Management & Architecture

• Oversees the management and maintenance of the organization's IT infrastructure, including hardware, software, networks, and servers.
• Collaborates with solution architects, Dev ops, Cybersecurity, and IT leadership to design and implement scalable, secure, and reliable infrastructure solutions.
• Ensures the availability, integrity, and performance of critical systems and services.
• Leads the evaluation, selection, and implementation of new technologies and solutions to enhance IT infrastructure.

System Administration & Support

• Provides expert technical support to end users, troubleshooting complex hardware, software, and network issues.
• Handles escalated help desk tickets and resolve user problems efficiently.
• Installs, configures, and maintains user systems (desktops, laptops, mobile devices) and peripherals.
• Assists with software installations, upgrades, and patches for complex applications.
• Collaborates with other IT teams and vendors to resolve complex system-related issues.

Infrastructure Design and Architecture

• Leads the design and architecture of the organization's IT infrastructure, considering scalability, performance, security, and disaster recovery.
• Evaluates and recommends new technologies, tools, and methodologies to improve system efficiency, reliability, and security.
• Collaborates with solution architects and IT teams to implement infrastructure projects and initiatives.
• Conducts capacity planning, resource utilization analysis, and performance monitoring to ensure optimal system performance.

Security and Compliance

• Develops and enforces comprehensive security measures to protect systems and data from unauthorized access, breaches, and cyber threats.
• Establishes and maintains security policies, access controls, and authentication mechanisms
• Conducts security audits, vulnerability assessments, and penetration testing.
• Implements and monitors security systems, such as firewalls, intrusion detection systems, and endpoint protection.
• Ensures compliance with relevant security standards, regulations, and data privacy requirements.

System Monitoring & Performance Optimization

• Implements and manages system monitoring tools to proactively monitor system health, performance, and availability.
• Analyzes system performance metrics and logs, identifying areas for improvement and addressing performance bottlenecks.
• Conducts advanced performance tuning, load balancing, and optimization techniques.
• Develops and implement disaster recovery and business continuity strategies.
• Leads the planning and execution of system performance tests and provide recommendations for enhancements.

Technology Evaluation & Implementation

• Stays informed about emerging technologies, tools, and trends in the IT industry.
• Evaluates and recommends hardware, software, and networking solutions to enhance efficiency, security, and productivity.
• Leads the implementation of technology projects and initiatives, including system upgrades, migrations, and integrations.
• Collaborates with IT teams to test and evaluate new technologies prior to deployment.
• Coordinates with vendors and service providers to procure and implement IT equipment and services.

Documentation & Reporting

• Maintains accurate documentation of IT systems, configurations, procedures, and troubleshooting guides.
• Creates and update user guides, knowledge base articles, and technical documentation.
• Generates reports on system performance, security incidents, and user support metrics.
• Ensures compliance with relevant regulatory and organizational policies
• Contributes to the development and improvement of documentation standards and processes

Team Leadership & Mentorship

• Provides technical leadership and guidance to a team of IT administrators, promoting professional growth and development
• Mentors and coaches junior IT administrators, fostering a culture of knowledge sharing and continuous learning.
• Coordinates and prioritizes tasks, ensuring effective resource allocation and project delivery.
• Fosters collaboration and communication within the team and across departments
• Contributes to the strategic planning and decision-making processes within the IT department

Essential Qualifications “What You’ll Need”: 

• Bachelor's Degree in Computer Science, Information Technology, or a related discipline.
• 5-7 years IT Administrator or in a related role, with a focus on managing complex IT infrastructure.
• Knowledge and working experience with O365 administration and email security required

Knowledge, Skills and Abilities

• Strong knowledge of computer systems, hardware, software, and networks.
• O365 administration (Microsoft Certified Associate or Expert preferred)
• Experience in system administration tasks, including user management, server administration, and configuration management
• Familiarity with network administration and troubleshooting, including TCP/IP, DNS, DHCP, and VPN.
• Proficiency in operating systems (Windows, Mac OS, Linux/Unix), virtualization technologies, and cloud platforms.
• Understanding of IT security principles, best practices, and compliance requirements (experience with Email security technologies such as Mimecast)
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong leadership and interpersonal skills.
• Project management experience and relevant certifications (e.g., MCSE, CCNA) are a plus.
• Ability to work toward goals, meet deadlines, and contribute positively to the team environment.
• Ability to communicate effectively in English both verbally and in writing.
• Skilled in the use of Microsoft Office products.
    

THE GOOD STUFF!

We embrace diversity and inclusion and encourage our amazing team members at DemandScience to bring their authentic, fun selves to work every day. We offer a culture of innovation, mutual respect, support, and transparency.  The competitive and comprehensive benefits our team members enjoy are designed to ensure you and your family members are healthy. Check this out!

• Paid time off
• Medical provided through HMO
• Life Insurance
• Peer-Appreciation Program
• Employee Referral Program
• A fast-paced, innovative culture with an open and collaborative environment, where you can make an impact.
• Join a great organization that cares about employees!

DemandScience is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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Find out more at https://demandscience.com/careers/#join-the-team