Job Overview:
We are seeking a skilled and dedicated IT Support member to join our team. The ideal candidate will be responsible for providing prompt technical support to internal staff and clients, troubleshooting and resolving technical issues, maintaining system functionality, and assisting with various IT-related tasks. This role requires a strong understanding of computer systems, software, hardware, and network troubleshooting, along with good communication skills.
Key Responsibilities:
Provide technical support to end-users for software, hardware, and network issues via phone, email, or in person.
Troubleshoot and resolve technical problems, ensuring minimal downtime for users.
Diagnose and repair hardware and software issues, including operating systems, network configurations, and peripheral devices.
Install and configure computer systems, software, and network devices for employees and clients.
Maintain and update documentation on technical processes, system configurations, and troubleshooting guides.
Assist with system maintenance tasks, including regular software updates and patches.
Monitor system performance and escalate issues to higher-level technical support when needed.
Assist with onboarding new employees by setting up workstations and providing basic technical training.
Collaborate with IT teams to improve technical processes, system security, and user support strategies.
Maintain confidentiality of sensitive company and client data, following all relevant security policies.
Requirements
Required Skills & Qualifications:
Proven experience in IT support or a similar role.
Familiarity with common operating systems (Windows, macOS) and software applications.
Strong understanding of hardware troubleshooting and repair.
Basic knowledge of networking and common networking tools (TCP/IP, DNS, VPN, etc.).
Prioritize tasks in a fast-paced environment.
Effective interaction with end-users requires both verbal and written communication skills.
Strong problem-solving skills and ability to diagnose issues quickly.
Education & Experience:
Skills Required
- Proven experience in IT support or a similar role
- Familiarity with Windows and macOS operating systems
- Familiarity with software applications
- Strong understanding of hardware troubleshooting and repair
- Basic knowledge of networking, including TCP/IP, DNS, and VPN
- Ability to prioritize tasks in a fast-paced environment
- Strong verbal and written communication skills
- Strong problem-solving and technical diagnosis skills
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
What We Do
Seva Ltd is a Certified Public Accounting firm serving clients virtually worldwide. It provides U.S. tax planning and preparation for expatriates and immigrants, ITIN support, business accounting, tax, payroll, compliance, cross-border advisory, financial automation, crypto tax, assurance, and related regulatory guidance. Its mission is to help individuals and businesses navigate complex financial and compliance issues through clear, personalized, and proactive service.
