Issues Management Manager

Job Description:

Job Description Summary
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are proud to have served millions of customers globally with Remitly and our newly launched Passbook app to provide immigrants access to banking. We strive daily to meet our promise to our customers by building peace of mind into everything we do.

About the Role:

The Issues Management Manager will be responsible for the development, implementation, and oversight of the risk management programs for the organization. This role is critical in ensuring compliance with various regulatory expectations and maintaining the financial stability and operational integrity of our business activities in serving our customers.

You Will:

Support the business to grow in a manner which is compliant and scales, and in line with our risk appetite. You will be a member of Remitly’s Enterprise Risk Management organization supporting programs and risk management activities across a number of jurisdictions in which we operate.  

You will be an important risk team member with a broad remit and responsibilities including:

• Actively contributing to  and scaling the Enterprise Risk Management Framework (ERM) for local entities;

• Supporting Risk Officers in managing and setting the strategy for local entities;

• Supporting local risk functions including risk controls, setting & managing risk exposures;

• Developing and using risk identification and measurement tools ; 

• Performing risk assessments, analyzing current risks, and identifying potential risks affecting the entity and products;

• Helping mitigate risks arising from internal processes, people and systems;

• Investigating procedures & processes, appropriately document activities & identify appropriate controls;

• Reviewing and evaluating new and revised processes to ensure the appropriate risk management oversight and infrastructure exist to measure, monitor, and control such risks;

• Actively supporting the annual risk assessment process and required reporting;

• Provide analysis and support in risk decisions with stakeholders, business leaders;

• Contributing to continuous enterprise risk & controls self assessment process, including ongoing gathering of risk data, maintaining enterprise risk universe, and reporting to key stakeholders;

• Maintenance of ERM Risk policies, procedural documents

• Maintaining and developing the risk monitoring programme and remediation work.

• Mitigating threats by developing risk maps, strategic action plans and monitoring risk mitigation efforts;

• Producing and distributing risk assessments and progress reports;

• Facilitating the execution of risk management policies and procedures with the first line.

You have:

• Bachelor's degree in Finance, Economics, Business Administration, or a related field (Master’s degree preferred).

• Minimum of +5 years of experience in risk management within the financial services industry, with a strong understanding of financial regulations

• Some experience managing small teams

• Proven track record of developing and implementing risk management frameworks

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions

• Excellent communication and interpersonal skills, capable of working effectively with stakeholders at all levels

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.