💼 Ready to Take the Lead on Complex Issue Resolution?
🔍 Be the Expert Who Drives Solutions and Clarity!
Join Us as Issue Resolution Coordinator II – Hybrid/Onsite Role | Jacksonville, FL
What’s in it for you?
🔹 Lead Investigations: Analyze reported issues, gather facts, and document findings to drive informed resolutions.
🔹 Own Complex Cases: Manage high-value, complex assignments involving liability, contracts, and potential litigation.
🔹 Be the Trusted Advisor: Collaborate with clients, contractors, adjusters, and insureds to recommend effective action plans and outcomes.
🔹 Make Data-Driven Decisions: Review estimates, reports, and compliance requirements to ensure accurate and fair resolutions.
At Crawford, every claim represents a person and a community we help restore. As an Issue Resolution Coordinator II, your analytical expertise, attention to detail, insurance knowledge, and communication skills will play a vital role in resolving complex issues and maintaining strong partnerships.
This is your chance to be part of the One Crawford family—where your expertise drives meaningful impact.
✨ Ready to take ownership of complex challenges and deliver solutions that matter? Apply today and help us restore lives!
Performs more complex investigation and resolution of workmanship warranty, liability damage and performance related matters involving network contractors.
Responsibilities- Monitors inbound assignment activity for system entry and client acknowledgement.
- Monitors inbound assignment activity for system entry and client acknowledgement.
- Initiates the investigation of facts relating to reported issues and records findings in internal web based systems.
- Reviews ,analyzes and interprets contractual obligations of contractors and client partners to determine best course of disposition
- Builds and maintains relationships with client adjuster, contractor and insured/homeowner (verbal and written) where necessary to determine and recommend resolution action plan and conclusion of reported issue.
- Reviews, analyzes and makes recommendations of contractor repair estimates of record for determination and confirmation of scope, pricing and other factors relative to the reported issue.
- Reviews and analyzes independent reporting to include Adjuster, engineer, environmental or product testing.
- Monitors time frames of pending complex issues and provides status update reports to client and management as required
- Researches federal, state and local jurisdictional requirements relating to building code and compliance
- Initiates and handles formal notification to contractor insurance carrier and/or agent for matters requiring insurance policy intervention and coverage determination
- Maintains assignments involving a higher level of complexity, such as the overall value of damages, complex liability situations or potential litigation.
- Understands and comprehends multiple network programs, guidelines and requirements.
- Demonstrates and maintains an advanced knowledge of XactAnalysis and Xactimate.
- Maintains communication with District Managers or other departments of specific contractor issues when necessary.
- Upholds and projects the image of the Company.
- Upholds the Crawford Code of Business Conduct at all times.
- Participates in special projects or other assignments as directed.
- Bachelor's degree in business administration, management, construction or related discipline equivalent combination of education and work experience is required.
- 2-4 years of relevant work experience in a customer service environment is required.
- Multi line adjusting experience with emphasis on property/liability, familiarity with residential and commercial construction, restoration means and methods.
- Ability to analyze and interpret contract terms and conditions
- Understanding of insurance terms, principles, concepts and practices
- Highly proficient and advanced computer skills
- Excellent attention to detail and organizational skills
- Good time management abilities
- Strong analytical and problem solving ability
- Excellent written, verbal and oral communication skills
- Good interpersonal skills
- Good negotiation skills
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Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
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What We Do
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries. The company’s shares are traded on the NYSE under the symbols CRD-A and CRD-B.
