About Honest Networks
Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net.
This is a fully remote position.
Requirements
- Mikrotik engineering strongly preferred
- Has experience at an Internet Service Provider (ISP)
- Fluent in English
- Strong experience using Asana, Monday.com, or Lark for task management.
- Experience with automation tools such as Zapier and Rundeck preferred.
- Assist field technicians remotely by monitoring their requests and helping with tasks such as configuring endpoints and switch ports, checking switch port status, checking fiber light levels, and access point status.
- Assisting with tasks such as activating G.hn endpoints, adjusting router throttle and providing general troubleshooting assistance.
- Support dispatch and route optimization in NY, PA, CT, and NJ areas in the US.
- Audit completed installs to ensure proper information has been captured.
- Ensuring technicians close out their jobs properly and help them make changes using AirTable.
- Contact customers via phone, text or email for rescheduling purposes.
- Weekly announcement to the technician/installation team with the previous week's audit results.
- Assist with all requests from the Director of Installation Services to help manage the daily operations.
- Do not apply if you have no IT background!
Honest Networks' Values
Honest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.
Skills Required
- Experience working at an Internet Service Provider
- IT background
- Fluent English
- Strong experience using Asana, Monday.com, or Lark for task management
- MikroTik engineering experience
- Experience with automation tools such as Zapier and Rundeck
- Ability to remotely assist field technicians with network configuration and troubleshooting
- Ability to support dispatch and route optimization across New York, Pennsylvania, Connecticut, and New Jersey
- Ability to audit completed installations and ensure accurate records
What We Do
Honest Networks is a venture-backed internet service provider headquartered in Manhattan. It delivers high-quality, affordable gigabit internet to residential communities and commercial properties, emphasizing transparent pricing and customer service. The company builds and expands fiber network infrastructure in apartment complexes and office buildings across New York City, northern New Jersey, Connecticut, and Philadelphia, positioning connectivity as a catalyst for community growth, learning, creativity, and enjoyment.
