Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Role Overview
The iScala Technical Analyst is responsible for the analysis, design, testing, documentation, implementation, and ongoing support of iScala ERP changes and related technical services. You will work closely with IT technical teams and business stakeholders to deliver reliable solutions, troubleshoot complex issues, and help ensure the platform continues to support day-to-day operations.
What will you do?
Perform technical analysis, design, testing, documentation, and implementation of changes to iScala ERP services, solutions, and processes.
- Provide technical support for iScala users and work with IT technical teams to resolve incidents, defects, and service issues.
- Investigate and troubleshoot issues across iScala ERP, databases, and external integrations, including root cause analysis.
- Support iScala Edge Apps, advanced functionality, localization requirements, and electronic invoicing processes where applicable.
- Develop and maintain reports, interfaces, and automation using MS SQL Server 2019, SSRS, SSIS, SQL programming, and Epicor Service Service Connect.
- Participate in system upgrades, patching, deployment activities, and testing across Build, SIT, UAT, and production environments.
- Document technical solutions, support procedures, and changes clearly to improve handover, auditability, and long-term maintainability.
- Support end-user training and knowledge sharing to improve adoption and reduce repeat issues.
How will you do it?
- Own outcomes with accountability by following through on issues from first response to resolution, with clear documentation and a disciplined approach to quality, integrity, and safety.
- Stay close to the work by focusing on the most important user-impacting issues, removing technical obstacles, and keeping solutions practical for the business.
- Improve every day through structured troubleshooting, root cause analysis, testing discipline, and continuous improvement of processes and integrations.
- Win as one team by collaborating openly with IT technical teams, business users, and functional stakeholders to deliver reliable outcomes across locations.
- Use clear communication to translate technical findings into actionable next steps for users and stakeholders.
What are we looking for?
- University degree or equivalent combination of education and experience, preferably in Computer Science, Information Technology, or a related field.
- At least 6 years of hands-on experience in iScala technical support, ERP applications, or a similar technical analyst role.
- Strong knowledge of iScala ERP and related technologies, with experience supporting complex business processes.
- Practical experience with MS SQL Server 2019, SSRS report development, SSIS development, and SQL programming.
- Experience with Epicor Service Connect integration development and troubleshooting.
- Ability to analyse issues, document solutions, and support multiple complex services or processes across functional areas.
- Excellent communication and interpersonal skills, with the ability to work independently and across teams in a fast-paced environment.
- Experience with iScala Edge Apps, localization, and electronic invoicing.
- Exposure to system upgrades, hyper care support, and ERP implementation testing.
- Experience supporting multiple business units or locations.
What do we offer?
- Comprehensive benefits package.
- Opportunities for professional growth and development.
- Supportive and inclusive work environment.
- Commitment to work-life balance and employee well-being.
- Engagement in meaningful projects that make a difference.
Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.
Skills Required
- University degree or equivalent combination of education and experience, preferably in Computer Science, Information Technology, or a related field
- At least 6 years of hands-on experience in iScala technical support, ERP applications, or a similar technical analyst role
- Strong knowledge of iScala ERP and related technologies
- Experience supporting complex business processes
- Practical experience with Microsoft SQL Server 2019, SSRS report development, SSIS development, and SQL programming
- Experience with Epicor Service Connect integration development and troubleshooting
- Ability to analyze issues, document solutions, and support multiple complex services or processes across functional areas
- Excellent communication and interpersonal skills, with the ability to work independently and across teams
- Experience with iScala Edge Apps, localization, and electronic invoicing
- Exposure to system upgrades, hypercare support, and ERP implementation testing
- Experience supporting multiple business units or locations
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
