- Liaise with client application lead for day-to-day activities.
- Provide L2/L3 support for issues related to iScala ERP Finance Modules
- Attend all internal and client meetings.
- Monitoring and tracking tickets and alerts, ,maintain agreed SLAs
- Coordinate with other teams, business users, Vendor (e.g. Oracle/Microsoft etc.)
- Help in patching and monthly closure activities.
- Documenting and Maintaining SOPs and KEDB
- On-call support for P1 issues.
- Raise risks/issues (if any) on time.
- 6+ years of hands-on experience in L2/L3 Application Support for iScala ERP application - Finance Modules
- Must Have: iScala - Budget, forecasting and actuals L2/L3 ticket support
- Good to Have: Experience in Hospitality industry
- Basic understanding of debugging issues in seeded as well as custom programs, peripheral integrations (e.g. bank integrations) etc.
- Understanding of basic XML, Unix, and PL/SQL
- ITIL certification will be an added advantage.
- Excellent communication skills
- Ready to work in rotational shift.
Similar Jobs
What We Do
A Trusted Partner for Every Digital Enterprise Bringing Value. Jade Global is a global IT consulting company with two decades of industry experience that helps the world’s leading businesses and organizations build their digital core, optimize their operations, and accelerate revenue growth. We are headquartered in San Jose, California; Jade Global operates with offices in 13 locations across North America, the UK, and Asia. Renowned as a trusted "partner of choice" for businesses in Healthcare & Life Sciences, Hi-tech, Retail, Manufacturing, and Financial Industries, Jade Global has innovated 30+ industry-specific solutions. Whether your focus is harnessing or expanding Gen-AI, AI, and digital capabilities, transforming operating models, or accelerating insightful decision-making, we’re here to help you gain and maintain a competitive edge with efficient, sustainable models. At Jade Global, it’s all about outcomes—your outcomes—and delivering the results you desire, tailored to your unique requirements
