iScala / ServiceMax Techno Functional Engineer
Johnson Controls is looking for a techno-functional professional who can help shape, support, and improve critical business systems that enable service operations, reporting, and process efficiency. In this role, you will work across iScala, ServiceMax, and connected technologies to deliver reliable solutions for users and stakeholders.
You will work across iScala and ServiceMax/Salesforce environments, combining functional understanding with hands-on technical troubleshooting. The successful candidate will combine strong technical development skills with functional business knowledge to deliver robust ERP solutions that support business operations across Finance, Supply Chain, Procurement, Manufacturing, Distribution, and related business functions. This role is well suited to an experienced professional who enjoys solving complex platform issues, improving processes, and partnering with both business and technology teams.
Role Overview
As an iScala / ServiceMax Techno Functional Engineer, you will bridge business needs and technical execution across ERP and field service platforms. You will be an iScala ERP expert that extends the scope of this role to Salesforce and ServiceMax processes to ensure smooth processes execution through the ecosystem. You will partner with cross-functional teams to analyze requirements, support system improvements, troubleshoot issues, and ensure solutions are delivered with quality, clarity, and follow-through.
Key Responsibilities
- Provide techno-functional support for iScala ERP and ServiceMax environments across business and support processes.
- Strong knowledge of the iScala ERP application, and experience configuring and supporting core iScala modules
- Analyze user and business requirements, and translate them into practical system solutions, configurations, reports, and integrations.
- Support Build, SIT, UAT, deployment, and hypercare activities for enhancements and implementations.
- Troubleshoot issues across iScala, databases, interfaces, and connected applications, including Edge Apps and Salesforce-related integrations where applicable.
- Support localization, electronic invoicing, and statutory or regulatory requirements as part of ERP operations.
- Perform root cause analysis, track defects, and support issue resolution through to closure.
- Assist with upgrades, regression testing, data migration activities, and process documentation.
- Prepare training materials, conduct end-user training, and support adoption of new or updated solutions.
- Create and maintain support documentation, functional specifications, and run books for operational continuity.
- Collaborate with business users, developers, QA, and solution stakeholders to deliver stable and scalable outcomes.
How You Will Do It
- Work closely with business teams to understand the real process behind the request before proposing a solution.
- Translate functional needs into clear technical specifications, test scenarios, and supportable system designs.
- Use disciplined testing, documentation, and follow-through to reduce rework and improve release quality.
- Partner across teams with openness and accountability so issues are resolved quickly and sustainably.
- Look for ways to improve reporting, integration flow, and support processes through practical problem-solving.
- Keep users informed, supported, and trained so new functionality is adopted effectively.
Qualifications
- Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
- 8+ years of experience in a techno-functional role supporting ERP and/or service management platforms.
- Strong hands-on experience with iScala ERP and working knowledge of related technologies and support processes.
- Solid understanding of SQL and database troubleshooting, including complex querying and support for data-related issues.
- Experience with MS SQL Server and report development using SSRS; exposure to SSIS is valuable.
- Experience supporting Build, SIT, UAT, defect triage, and post-release stabilization.
- Ability to document requirements, configurations, test results, and support procedures clearly and accurately.
- Strong communication skills and the ability to work effectively with technical and non-technical stakeholders.
- Ability to work independently, manage priorities, and deliver results in a fast-paced environment.
- Fluency in English.
- Experience supporting one or more of the following business areas:
- General Ledger (GL)
- Accounts Payable (AP)
- Accounts Receivable (AR)
- Fixed Assets
- Cash Management
- Purchasing
- Inventory Management
- Sales Order Processing
- Manufacturing
- Distribution
- Warehouse Management
- Supply Chain
- Project Accounting
Nice to Have
- Hands-on experience with Epicor Service Connect.
- Experience with ServiceMax and Salesforce, including functional configuration or support for field service processes.
- Exposure to electronic invoicing, localization, taxation, and statutory compliance requirements.
- Experience with data migration, source-to-target mapping, or ERP upgrade activities.
- Knowledge of local and USGAAP consolidation or financial reporting processes.
- Experience creating operational run books or support handover documentation.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- 8+ years of experience in a techno-functional role supporting ERP or service management platforms
- Strong hands-on experience with iScala ERP
- Working knowledge of related technologies and support processes
- Strong SQL and database troubleshooting skills, including complex querying
- Experience with Microsoft SQL Server and SSRS report development
- Experience supporting build, SIT, UAT, defect triage, deployment, and post-release stabilization
- Ability to document requirements, configurations, test results, and support procedures
- Strong communication and stakeholder collaboration skills
- Ability to work independently, manage priorities, and deliver results in a fast-paced environment
- Fluency in English
- Experience supporting at least one business area such as finance, purchasing, inventory, sales orders, manufacturing, distribution, warehousing, supply chain, or project accounting
- Exposure to SSIS
- Hands-on experience with Epicor Service Connect
- Experience with ServiceMax and Salesforce field service processes
- Experience with electronic invoicing, localization, taxation, or statutory compliance
- Experience with data migration, source-to-target mapping, or ERP upgrades
- Knowledge of local and US GAAP consolidation or financial reporting
- Experience creating operational run books or support handover documentation
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
