blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.
We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.
- Previous role with an IT&T System Integrator, Managed Service Provider, or similar organisation.
- At least 5+ years in an infrastructure support role specialising in network support
- Must have current CCNP (or equivalent) certification.
- At least 2 other network vendor related industry certifications is highly desirable.
- Strong knowledge and industry experience across a range of networking technologies including vendors such as Fortinet, Cisco, Juniper, HP, Palo Alto & Aruba.
- Hands on experience on Fortinet Products such as (FortiManager, EMS, FortiSwitch, FortiSASE).
- Industry experience working within the ITIL framework (ITIL certifications highly regarded)
- Linux/Unix Experience is desirable.
Responsibilities:
- Provide 2nd level and above technical network infrastructure support escalated from the service desk, network technicians or direct from the customer.
- Resolve incidents and service requests for network related tickets.
- Be available to take phone calls for escalated enquiries or tickets.
- Adhere to Incident, Problem and Change Management processes as per blueAPACHE/customer standards (ITIL Framework).
- Working with the monitoring team to ensure best practice monitoring configurations are setup and are notifying the network team proactively on network issues.
- Conducting monthly or quarterly patching & health checks on network systems and devices across our customer base.
- Create and maintain technical documentation and knowledgebase (KB) articles.
- Perform onsite maintenance and troubleshooting when required.
- Provide recommendations to blueAPACHE customers and sales staff for improvements in network infrastructure configuration and deliverables.
- Attend customer meetings when required.
- Contribute to monthly reports and PIRs to customers where required.
- Provide after hours on-call assistance and/or escalation on a rotating basis.
- Install and configure network technologies and complete minor projects as required.
blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.
- We offer options for you to interview virtually.
- blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
- Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid/work from home model.
- Regular social events and an awesome culture – work with a team of experts in their field
- Ongoing training and development including paid certifications.
- Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!
*** Please note, all offers of employment at blueAPACHE are subject to National Police Checking Service.
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What We Do
Since 1998, blueAPACHE has been helping organisations access technology to their business advantage. We achieve this by providing IT management, IT strategy and converged IT services to clients across Australia, New Zealand, Asia and North America.
blueAPACHE is renowned for helping organisations grow by removing the IT capital investment required to fund expansion. By delivering IT as a Service, blueAPACHE has revolutionised the way organisations access technology and communications with affordable solutions that provide true scalability, elasticity and agility.
Our team of industry specialists work together to provide outstanding solutions to the complex technology problems. In addition to taking ownership of our clients’ IT challenges, we also leverage technology to improve business performance, align strategy, and drive their business objectives.
With technical expertise, experience and infrastructure, blueAPACHE are the ideal technology partner for organisations looking for a professional IT services partner that will enable them to free up capital expenditure and focus on their core business – knowing that their IT is aligned to their needs, tailored for their objectives and underpinned by a team of industry experts
