Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Job Summary
The IP NOC engineer will be responsible for proactive monitoring of Transmission and IP services and devices across Equinix network through the support of Network monitoring systems, perform first-line troubleshooting/fault isolation, resolve where necessary and escalate to other levels for support in line with Equinix internal processes
Responsibilities
Monitor Equinix network providing a specific update, status, and performance of all network components, capacity services etc.
Identify and provide at least first-line support on all faults on the Equinix network in accordance with the Company’s standard operating procedure for fault escalation and management
Maintain and ensure full compliance with all Equinix NOC processes and procedures
Ensure proper technical documentation of all network events throughout normal/shift cycles or operations
Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Equinix standard operating procedures
Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met
Qualifications
B.Sc / HND in Electrical / Electronic Engineering or related discipline
Proven years’ experience in the configuration, operations and maintenance of Network devices (Cisco, Juniper, FortiGate etc.) optical fiber SDH and wireless network equipment
Strong analytical and problem-solving skills
Strong Knowledge of Synchronous Digital Hierarchy technology
Strong Knowledge of DWDM/OTN technology
Strong knowledge of PtP/PtMP Microwave technologies
Knowledge of basic TCP/IP configurations and troubleshooting
Excellent and effective communications skills, both orally and in writing
Working knowledge of IP devices
Working knowledge of Ubiquiti or Ceragon radio
Demands of the Job:
Will be ready to work on 24 X 7 base depending on the shift roaster to man the network surveillance tools. Also, should be ready to travel to support other Equinix Operations in Africa and beyond.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Top Skills
What We Do
Equinix (Nasdaq: EQIX) is the world’s digital infrastructure company™, enabling digital leaders to harness a trusted platform to bring together and interconnect the foundational infrastructure that powers their success. Equinix enables today’s businesses to access all the right places, partners and possibilities they need to accelerate advantage. With Equinix, they can scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value.
