Handle incoming calls to resolution. Document and forward calls needing additional support to the appropriate associate. Manage emails, correspondence, phone calls, etc. from customers regarding invoice support issues. Manage personal SEFL email inbox and the Invoice Support team’s email inbox. Image all documentation into the Company’s imaging system. Correspond with collection agencies via email. Send documentation to customers upon request. Interact with the Credit and Collections teams on a daily basis. Also interact with the Traffic Department and Service Centers as needed.
For this role, you will need to have a High School Diploma or GED. We prefer that you have previous data entry and customer service experience.
Work Shift
First Shifthttp://www.youtube.com/watch?v=xZc1A8aeshc
Skills Required
- High School Diploma or GED
- Previous data entry experience
- Previous customer service experience
Southeastern Freight Lines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southeastern Freight Lines and has not been reviewed or approved by Southeastern Freight Lines.
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Fair & Transparent Compensation — Pay is considered competitive within the LTL market, with many roles characterized as very good or top tier. Earnings are widely viewed as a core strength, especially in driving and operations roles.
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Healthcare Strength — Medical coverage is consistently portrayed as strong, with comprehensive plan options and supportive health programs for full-time associates. Health benefits are seen as a valuable pillar of total compensation.
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Retirement Support — The retirement program stands out for a notable company match alongside auto-enrollment and annual escalation features. Retirement offerings are frequently highlighted as enhancing long-term financial security.
Southeastern Freight Lines Insights
What We Do
A privately-owned regional less-than-truckload transportation services provider specializing in next-day service in the Southeast and Southwest. We serve customers through 89 service centers across 13 states and Puerto Rico. Southeastern has a network of service partners to ensure transportation services in the remaining 37 states, Canada, the U.S. Virgin Islands and Mexico. Southeastern Freight Lines provides more than 99.35% on-time service in next-day lanes. Founded in 1950, we provide quality transportation services of outstanding value in order to perpetuate our company and provide long-term security for our people. A dedication to service quality and a continuous quality improvement process that began in 1985 has been recognized by more than 500 quality awards received from customers and associations.
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