Invoice to Cash Specialist

POSITION PURPOSE

As an Invoice to Cash (I2C) Collection Specialist, you will be responsible for managing and collecting outstanding receivables while ensuring that customer invoices are paid in accordance with agreed terms.

You will play a key role in maintaining accurate Accounts Receivable (AR) records, applying incoming payments, resolving payment discrepancies, and building relationships with both internal stakeholders and external customers.

This position is essential to ensuring a healthy cash flow for the company and supporting Zentiva’s purpose of providing accessible health and well-being for all generations.

KEY RESPONSIBILITIES AND DUTIES

• Proactively manage collections to ensure accounts remain in good standing and overdue payments are resolved in a timely manner.
• Apply and reconcile incoming payments; investigate discrepancies and ensure accurate AR postings.
• Execute the collection strategy for the assigned market (Italy), contacting customers via phone and email to follow up on outstanding invoices.
• Develop and maintain relationships with key customers, including large pharmacy wholesalers and hospitals.
• Monitor invoices and payments through the Italian government portal, identify rejected invoices, and resolve issues efficiently.
• Prepare and analyze reports, such as AR aging and country-specific performance reports.
• Participate in regular review meetings with internal stakeholders (Finance, Commercial, and Customer Service teams) to assess payment performance and escalate critical issues.
• Collaborate with internal departments to resolve disputes and ensure alignment on customer account status.
• Identify and propose process improvements to increase efficiency and accuracy in the I2C process.
• Adhere to Zentiva’s internal policies, including GMP principles (where applicable), Health & Safety, Pharmacovigilance, and Compliance standards.

QUALIFICATIONS & REQUIRED SKILLS

• High school diploma or equivalent required; University degree in Finance, Economics, or a related field is a plus.
• Minimum 2 years of relevant experience in Accounts Receivable, Cash Application, or Collections.
• Fluent in Italian and English (spoken and written).
• Proficient in SAP and Microsoft Office (Excel, Outlook, Teams) is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and relationship management abilities.
• Attention to detail, accuracy, and accountability.
• Proactive and self-driven approach to issue resolution.
• Ability to work effectively in an international team environment.

Our Recruitment Process: 

To be considered for this role, please apply in our Applicant tracking system and refrain from sending your CV via email. Upon the completion of sourcing (CV collection) period, all received application will be reviewed by our Recruitment experts and evaluated against the needs of the open role. Successful candidates will be contacted by our Recruiting experts for an initial screening interview during which further details about the selection process will be shared. Successful candidates will progress to interviews with line managers, while not selected candidates will be informed in a written form as soon as possible. 
 
Diversity is a fact. Inclusion is an act @Zentiva  
 
At Zentiva, we are a team of 5000 unique talents bonded together by our purpose to provide health and well-being for all generations. We strive daily to create a work culture where everyone feels appreciated, can be their true selves, and contribute to the best of their ability. Seeking for a balanced team across the company, we welcome applications from all qualified candidates with various educational and industry experiences, cultural or ethnical backgrounds, and different life experiences or abilities, regardless of their religious or philosophical beliefs or whomever they choose to love. 

Join our winning team! Be a part of our winning culture! Be Zentiva!