Work Flexibility: Hybrid
This position will play a key role within Dispute team, reporting directly to Senior Manager. The person in this role is responsible for leading and supervising all dispute resolution activities for Invoice to Cash (I2C) within entire EMEA region and acting as second level of escalation. This role requires strong stakeholder management skills to build and maintain relationships with local teams (Finance, Commercial, Customer Service, Pricing etc.). This role includes firstly to build a team, transition dispute process to SSC and stabilize & standardize it after that.
What you will do
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Build, develop and lead a strong AR team (up to 9 people) dedicated to resolving disputes, starting from transition of dispute processes and building documentation .
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Set strategy, manage performance, and drive engagement within the team.
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Coach, mentor, and supervise team members locally and in PFC.
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Foster a culture of continuous process improvement and efficiency.
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Implement and optimize financial business processes to reduce dispute volumes.
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Drive data-driven decision-making, develop PowerBI dashboards, and monitor KPIs.
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Ensure timely resolution of disputes in EMEA and support month-end close.
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Collaborate with Sales, Customer Service, and Pricing teams on cash collection and dispute resolution.
What you need
Required:
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BS/BA in Business Administration, Accounting, Finance or related field
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Between 7 and 12 years of AR/O2C/Customer Service experience with focus on dispute resolution
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Minimum 2 – 4 years of people manager experience
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Advanced MS Office skills
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Fluent spoken and written English
Preferred:
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MBA in Business Administration, Accounting, Finance or related field
Travel Percentage: None
Stryker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple medical plan options and added protections such as critical illness, accident, and hospital indemnity, plus mental health resources. Wellbeing programs, onsite gyms, and fitness/nutrition classes further reinforce the perceived strength of health benefits.
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Retirement Support — Retirement offerings are seen as strong, highlighted by a competitive 401(k) plan with company matching and potential discretionary contributions. These elements are often viewed as valuable pillars of total rewards.
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Strong & Reliable Incentives — Variable pay is viewed positively, with annual bonuses and sales commissions often lifting total compensation. Incentive plans are seen as a meaningful contributor to pay satisfaction in roles where performance drives earnings.
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Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.
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