Investor Services Manager

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

The successful applicant must have a talent for developing / maintaining client relationships and will be responsible for building and managing an Investor Services team (locally and offshore). Responsibilities include processing transactions and updating client registers in response to client and investor instructions. Will also be responsible for our AML Services product offering; utilizing our in-house proprietary technology platform working with large established alternatives managers.

Responsibilities

• Responsible for a portfolio of investors and clients for AML/KYC onboarding and periodic review process
• Lead on-boarding of new clients and be involved in marketing efforts at a local and international level.
• Process subscription/contribution, redemption/distribution and transfer activity including the review of documentation received from fund investors
• Create/maintain/execute procedures including but not limited to gathering and maintaining due diligence documentation from fund investors – to include AML to Cayman, US and European standards, FATCA & CRS
• Coordinate the distribution of various investor specific documents including (but not limited to) Investor Statements, K-1’s, audited Financial Statements, and other fund specific reports and literature
• Support other IQ-EQ departments, provide and share AML/KYC expertise during day to day business
• Maintain shareholder and partnership registers with accurate and up to date information
• Participate in various audit missions and provide supporting documents for internal and external AML audits
• Prepare and be confident to present reports concerning the status of client’s investors. 
• Liaising with fund AML officers where necessary and facilitate periodic AML fund audits
• Ensure client files are duly monitored and appropriate actions are taken for incomplete KYC files (eg: team meetings to problem solve, manage internal and client escalation processes, take action with investors, etc)
• Ensure company controls are implemented and monitored
• Ensure compliance with regulatory requirements
• Provide regular feedback to Management
• Host and participate in client meetings, board meetings and other internal committees.
• Be willing to act as AML officer and director for CIMA registered fund

• University Degree majoring in Business, Economics or a related field.
• Minimum of 5 years’ in AML/KYC or Compliance with relevant Fund Administration experience; preferably including Private Equity and Hedge funds. 
• Accredited compliance qualification (ACAMS, ICA, etc.)
• Proficient in MS Office Suite, prior experience using accounting software like Paxus & Investran are desirable.
• Detailed knowledge of Cayman Islands AML / KYC processes and procedures is essential.
• Ability to demonstrate technical expertise and apply commercial acumen to achieve the company’s strategic objectives.
• Knowledge of strong corporate governance practices and the understanding and experience of risk mitigation
• Self-starter able to independently manage deadlines and expectations with limited supervision
• Team oriented with the desire to thrive in a diverse, dynamic and collaborative environment
• Strong client relationship & interpersonal skills
• Awareness and understanding of cross jurisdictional cultural differences
• Excellent written and verbal communication skills
• Ability to work efficiently under tight deadlines with strong leadership, project management and organizational skills.

IQ-EQ offers an attractive remuneration package dependent on experience and qualifications in the range of 
USD $125,000 – USD $140,000.00 as well as statutory benefits. No agencies at this time please