Client Order Coordinator

Job Description
Client Order Coordinator (equivalent to Corporate Administrator)
Camana Bay, Cayman Islands.
Monday - Friday 8:00 am - 4:30 pm or 8:30 am - 5:00
Hybrid: Onsite 4 Days / Work from Home 1 Day
The Fulfilment Team Client Order Coordinator ("COC") has responsibility for processing requests to make changes to client entity statutory documentation and data to ensure CSC Cayman's Corporate Legal Solutions Team ("KY CLS") are fulfilling their statutory, legal and regulatory obligations.
The COC will have solid experience attending to incorporation, registration, set-up and maintenance of various types of Cayman domiciled entities and will complete tasks within a prescribed regulatory compliance framework.
Some things you will be doing:
• Process incoming correspondence and manage administrative matters from Relationship Managers, clients, statutory and regulatory bodies, and external service providers in relation to the portfolio of KY CLS-serviced companies, trusts, and partnerships.
• Ensure accurate maintenance of client records in accordance with applicable Cayman Islands regulations, internal policies, procedures, and industry best practices.
• Interpret statutory documents and update all statutory registers as required, including the Register of Directors & Officers, Register of Members, Register of Managers, Register of Limited Partners & Contributions, Mortgages & Charges, and Security Interests.
• Prepare and file statutory and regulatory submissions with government agencies and regulatory bodies (e.g., Registrar of Companies, CIMA) in a timely manner to avoid penalties and ensure compliance.
• Maintain corporate databases, including ViewPoint and Laserfiche, ensuring accuracy, completeness, and ongoing data integrity.
• Prioritise client requests - maintaining a 24-hour response standard - and handle general correspondence with the Registrar of Companies, CIMA, attorneys, auditors, and third-party service providers.
• Conduct Quality Assurance Reviews of work completed by Fulfilment Team members and fellow Client Order Coordinators to ensure accuracy and adherence to internal standards.
• Report quality-related findings to management and support the development of corrective actions or process improvements.
• Build and maintain strong working relationships with clients, internal stakeholders, and external business partners.
• Support ad hoc projects and initiatives as assigned by the Director or Senior Management.
• Share knowledge and best practices with colleagues and contribute to ongoing reviews and enhancements of policies and procedures.
What technical skills, experience, and qualifications do you need?
Required level and content of education:
• Undergraduate Degree in related field preferred, or Chartered Secretary Certification with minimum of two years of trust/private wealth or company administration experience
Functional competencies required:
• Analytical - Ability to review documents and files for necessary data, check records for accuracy, update documents to completion and retrieve data to answer questions
• Corporate Governance - Understanding of corporate governance, relevant local regulations and best practices
• Knowledge - Demonstrated knowledge of the regulatory requirements and local laws relevant to the administration of corporate structures ; Administers corporate entities and is knowledgeable on the types of trust and corporate entities within the Cayman Islands; Understanding of FATCA and CRS
• Reporting - Communicate clearly and objectively on work completed and status of client matters
Behavioural competencies required;
• Accountability - Adheres to deadlines and appointments; acts in accordance with organizational and quality standards; takes responsibility for own actions whilst completing work in an efficient manner
• Adaptability - Continues to work effectively when tasks change; does not lose balance when workload increases; is able to handle feedback and challenges, remains focused when given a deadline
• Attention to Detail - Remains focused when dealing with detailed information and checks own work for errors
• Communication - Effectively conveys information and expresses thoughts and facts; Demonstrates effective use of listening skills and is open to colleagues ideas and thoughts
• Client Focus - Monitors and meets the needs of clients, responding to them in a timely manner and continuously seeks to provide the highest quality service - ensuring client satisfaction; translates the client's wishes into the organisations products and services.
• Integrity - Adheres to commitments and treats all equally, respectfully and without discrimination
• Occupational Knowledge - Demonstrates proficiency in regard to the a Client Relationship Officer role and is committed to continuous learning, improvement and development to include the application of changes in relevant laws and legislation, technology (hardware, software, equipment and processes)
• Proactivity - Commences tasks and duties without line manager request; proactively seizes opportunities that will assist the team
• Teamwork - Works cooperatively and effectively with other to achieve common goals
• Work Quality - Methodically and accurately undertakes tasks and strives for correctness
Key experiences required;
• Demonstrable experience in successfully administering Cayman Islands trusts, companies and partnerships
• Demonstrable knowledge of various types of trust and corporate structures and understanding the difference between such
• Understanding of corporate governance, relevant local regulations and best practices
• Experience in successfully liaising with clients, regulatory bodies and third party service providers via telephone and/or email
• Experience in successfully working as part of a team
Computer knowledge required;
• Proficiency in using Microsoft Office Suite
• Experience of Cayman Islands governmental systems REEFS, CORIS and CAP
At CSC, compensation depends on several factors, including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $52,000 KYD to $65,000 KYD.
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About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.