Investor Services FATCA and CRS Supervisor (m/f)

At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.

Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.

We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.

HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation.

Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.

Investor Services Department

The HedgeServ Investor Services department has an established global presence, with operations located in the Cayman Islands, Ireland, Poland, and USA. The team currently services a mix of private equity, hedge funds and hybrid structures. Using our proprietary technology, clients and investors experience an interactive, end to end, industry leading service. The team work with its clients and investors to introduce new technology solutions to continuously meet the demands of an ever-changing industry to support unique client structures and operating models.

Job Description

An Investor Services FATCA and CRS Supervisor will be required to execute the following tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a manager and director.  The FATCA & CRS Supervisor will ensure high-quality execution of FATCA/CRS processes while supervising up to four Administrators.

Key Responsibilities of the Role

HedgeServ operates a client focused structure which provides a wide range of experience to all levels of employee. As such the successful candidate should be flexible and willing to adapt.

The combination of tasks required to be executed will vary depending on both client structure and client requirements.

FATCA and CRS

• Oversee the validation of tax withholding certificates (e.g., W-8/W-9) and CRS self-certifications; resolve rejections; communicate curative documentation requirements to Investor Services and ensure evidence retention
• Own the daily, monthly and annual FATCA/CRS operational cycle, including monitoring work queues, balancing workloads across Administrators, and clearing aged items
• Review entity/individual accounts to identify reportable status; verify indicia via electronic and document searches
• Maintain and enhance team procedures and control checklists
• Plan daily work, set priorities, and ensure adherence to deadlines and quality standards
• Support the onboarding of new Administrators and identify training needs
• Act as the first escalation point for complex classifications, documentation exceptions, or client issues; prepare clear summaries and options for Manager/Director decisions
• Perform second-reviews on accounts ensuring readiness for filing
• Lead small projects/ad-hoc tasks to streamline workflows, templates, and controls
• Ensure adherence to internal policies/procedures and regulatory guidance

Education:

• Accounting, Finance, Legal or Business Degree – Completed bachelor's degree required.

Experience: 

• A minimum of 2 years’ experience working in a hedge fund administration firm, preferably in a FATCA and CRS role. Alternative experience may be considered.

Skills

• Flexible in terms of approach
• Strong analytical and problem-solving skills
• Self-motivated with the ability to work independently as well as part of a team
• IT Literate
• Strong verbal and written communication skills

What we offer:

• Premium Health Insurance
• Life Insurance
• Sports Club Membership
• My Benefit – Cafeteria System
• Active Sports and Social Committee
• Professional environment with great development opportunities
• Training and development in a wide variety of areas to ensure staff are constantly developing and progressing their skills
• Tuition policy with study leave and generous payment of all related fees