Quilter plc is a leading wealth management business, which oversees £157.4 billion in customer investments (as at 6th August 2026.) It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions and discretionary fund management.
If you want to play a part in shaping the future of our business, bringing new ideas and challenge then now is a great time to join us.About the Role
Level - 4
Location - London (Hybrid)
Department - Investment
Contract - Permanent
The Business & Governance Manager will act as a trusted business management partner to the Chief Investment Officer, translating strategic priorities into clear plans, coordinated delivery and measurable outcomes. The role combines business planning, performance insight and cross-functional execution with ownership of the Investment function’s core governance framework, enabling effective decision-making, disciplined delivery and strong oversight of risk and controls.
Based within the Investment function, the role will work across Governance, Research and Strategy and partner closely with Risk, Compliance, Finance, Operations, Distribution, Technology, Marketing and Communications. It will serve as a central coordination point for the investment leadership team, Group stakeholders, assurance functions, auditors and relevant external providers.
Key responsibilities include:
- Business planning and execution: Partner with the CIO and investment leadership team to translate strategic priorities into integrated plans, clear accountabilities, delivery milestones and measurable outcomes.
- Investment Process Management: Support, embed and continuously enhance investment processes across the function, identifying inefficiencies, reducing operational risk and implementing scalable process improvements that strengthen outcomes, governance and resilience.
- Investment Governance Ownership: Own and manage the Investment function's governance framework, ensuring consistency, rigour, timely delivery, effective decision-making and robust audit trails across all governance activity. Maintain and periodically refresh governance documentation, including Terms of Reference, governance artefacts, decision records and action logs
- Performance and insight: Develop, monitor and report on KPIs, management information and governance metrics relating to business performance, customer outcomes and investment activities. Provide clear, evidence-based insight to support decision making and strategic planning.
- Risk and control oversight: Maintain oversight of investment-related risks, controls, audit actions and information requests, partnering with Risk, Compliance, Governance and assurance teams to secure timely resolution.
- Stakeholder management and external coordination: Act as a key liaison between investment teams, Group stakeholders, auditors and external providers. Coordinate information flows, governance requirements and investment-related activity to ensure effective collaboration and delivery
- Technology and process improvement: Partner with Technology teams to design and enhance automated workflows, improve process controls and identify opportunities to leverage AI and other technologies to improve efficiency, governance and effectiveness
- Capability development and business enablement: Support the development of internal investment capabilities, reducing reliance on external providers where appropriate. Maintain leadership materials, governance documentation, process collateral and intranet content to ensure transparency and accessibility of key information
About You
You will be a commercially astute, delivery-focused professional who combines strong business management capability with sound governance judgement. Credible with senior leaders and effective across organisational boundaries, you will bring structure to a broad agenda and move confidently between strategic priorities, execution detail and control requirements.
- Relevant experience in business management, a COO office, investment operations, governance, risk or a related discipline within financial services.
- A strong track record of translating leadership priorities into structured plans, coordinating multiple workstreams and driving actions through to completion.
- Commercial and analytical capability, with experience interpreting management information, financial data and performance measures to generate insight and support decisions.
- Experience of governance, risk and control frameworks, including committee governance, audit trails and process documentation.
- The confidence and judgement to engage senior stakeholders, constructively challenge, influence outcomes and communicate complex information clearly.
- Excellent organisation and written communication skills, with the ability to produce concise, high-quality leadership updates and decision materials.
- A proactive, pragmatic and solutions-focused approach, with a continuous improvement mindset and the ability to simplify processes without weakening controls.
- Strong understanding of investment processes, investment governance, and operating models within a wealth or asset management environment.
- Ability to analyse complex business and investment processes and implement practical improvements that enhance efficiency, control and stakeholder outcomes.
- Experience working with technology teams to enhance workflows, automation and management information.
#LI-VS1 #QC
Inclusion & Diversity
We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.
Values
Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.
Core Benefits
Holiday: 182 hours (26 days)
Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.
Life Assurance: 4x your salary.
Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
Healthcare Cash Plan: Jersey employees only
In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.
Skills Required
- Experience in investment governance, investment operations, risk, compliance, governance or a related financial services environment.
- Strong understanding of governance processes, control frameworks, audit trails and process documentation.
- Ability to manage multiple priorities, coordinate stakeholders and drive activity through to completion.
- Confidence working with senior leaders and cross-functional teams including Risk, Compliance, Governance, Technology, Marketing and Communications.
- Analytical capability and attention to detail to provide structured support to investment process activity and improvement.
- Continuous improvement mindset, identifying inefficiencies and working with Technology teams to improve workflows and controls (including AI enhancement suggestions).
- Clear communication skills and ability to maintain governance materials, process collateral and internal content for varied audiences.
What We Do
As one of the UK’s leading wealth management companies, Quilter’s purpose is brighter financial futures for every generation. The businesses within our group aim to provide high quality products and services for the whole of your investment journey
