Investigator - Public Safety

We are a 716-bed independent academic medical center. We are the community's major referral hospital, and we provide a wide range of services, including:

• Cancer care
• Critical care medicine
• Digestive disorder care
• Heart and vascular disease care
• Laboratory services
• Neurological disorders
• Obstetrics and gynecology care
• And care for many other injuries, illnesses, and conditions
• Ranked among highest performing hospitals nationally by U.S. News & World Report
• Among only 1% of hospitals to be recognized by Magnet® 4 consecutive times
• Named a top 50 cardiovascular hospital by Watson Health

SCHEDULE:

• Full time 40 hours
• Day shift

LOCATION:

• Baystate Medical Center
• Springfield, MA

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Excellent Compensation High-quality, low-cost medical, dental and vision insurance
• Generous PTO – up to 25 days in the first year, with scheduled earned increases
• Sign on bonus (Sign on Bonuses are paid to external hires only; not applicable for internal or company transfers, unless otherwise specified. Former employees are eligible after 1 year post separation from Baystate Health)
• Continuing education support and reimbursement
• First Time Home Buyers Financial Packages
• Farm Share Memberships
• 403b retirement company match & annual company contribution increase based on years of service.
• Free money coach advice from a certified professional
• Wellbeing programs that include but are not limited to mental, physical, and financial health.
• Pet, home, auto and personal insurance
• Life insurance
• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity is what elevates respect for our patients and staff.  Together our inspired and compassionate teams manage the whole health needs of all communities in need.

Summary Description:

The Security Investigator is responsible for conducting comprehensive investigations into incidents that impact the safety, security, and integrity of Baystate Health’s patients, staff, visitors, and property. This includes investigations involving workplace violence, patient or visitor misconduct, employee misconduct, sexual assault/abuse allegations, theft, property loss, fraud, vandalism, and other security or safety-related incidents. The Investigator works collaboratively with hospital administration, Human Resources, Risk Management, Compliance, and local law enforcement to ensure that investigations are thorough, consistent, and aligned with system policies, Joint Commission standards, and applicable laws and regulations.

Job Requirements:

• Conduct timely, detailed, and objective investigations into incidents involving threats, violence, theft, and other security or safety concerns across all Baystate Health entities.

• Interview witnesses, victims, and involved parties while maintaining confidentiality and professionalism.

• Collect, document, and preserve evidence (e.g., video footage, electronic access logs, written statements, photographs, and physical evidence).

• Prepare comprehensive investigative reports for leadership review and potential legal or disciplinary action.

• Collaborate with HR, Compliance, Risk Management, and law enforcement agencies as appropriate.

• Acts as a liaison with law enforcement agencies, prosecutors and courts; briefs officers in preparation for court appearances.

• Maintain case management records and track investigation outcomes for trend analysis and program improvement.

• Support the Workplace Violence Prevention Program by investigating reports of aggression, threats, domestic violence, or assaultive behavior.

• Facilitates and supports the Threat Assessment Team in internal threat assessments and protective intelligence evaluations involving employees, patients, or visitors.

• Participates in the BH Controlled Substance Diversion Prevention Program.

• Review and analyze incident data to identify patterns or high-risk areas and recommend mitigation strategies.

• Provide testimony in hearings or court proceedings as required.

• Support training and education programs related to investigation, report writing, and evidence handling for Public Safety Officers and Supervisors.

• Maintain high ethical standards, confidentiality, and adherence to privacy and security regulations (HIPAA, CMS, etc.).

Skills/Competencies:

• Strong knowledge of investigative techniques, interviewing methods, and evidence handling procedures.

• Demonstrated ability to write clear, factual, and comprehensive investigative reports.

• Working knowledge of Joint Commission standards, OSHA guidelines, and IAHSS Guidelines.

• Familiarity with video management systems, access control data, and case management software.• Strong analytical and critical thinking skills with attention to detail.

• Strong analytical and critical thinking skills with attention to detail.

• Excellent written and verbal communication skills.

• Ability to handle sensitive information with discretion and professionalism.

• Skilled in interviewing, conflict resolution, and de-escalation.

• Ability to work independently and manage multiple cases concurrently.

• Strong collaboration skills to effectively interact with leaders, staff, and law enforcement partners.

• High ethical standards and commitment to organizational integrity.

Working Conditions

Work performed in both administrative and clinical settings across multiple hospitals and outpatient facilities. May require travel and irregular hours to conduct investigations or respond to incidents. Occasional exposure to sensitive or distressing circumstances requiring professionalism and composure.

Required Education:

Bachelor's degree in criminal justice, Security Management, related field, or equivalent combination of education and relevant professional experience in lieu of a degree.

Required Experience:

Minimum of 5 years of experience in law enforcement, healthcare security, or investigative work.

Strong knowledge of investigative techniques, interviewing methods, and evidence handling procedures.

Preferred Experience:

Experience in healthcare or corporate investigations.

Training in threat assessment and workplace violence investigations.

Certification:

Preferred: International Association for Healthcare Security and Safety (CHPA), Certified Investigator (IACP-LEPS), or similar

Required: Valid driver’s license and ability to travel to multiple facilities

Education:

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

Equal Employment Opportunity Employer