We are looking for an experienced Investigation Manager within Crime Detection to design and implement comprehensive strategies aimed at mitigating risks associated with theft, fraud, and other losses. In this role, you will lead a team of Store Detectives and collaborate across departments to protect company assets and enhance profitability.
About the Role
The Investigation Manager will develop crime detection and prevention strategies and procedures, conducting regular risk assessments and operational procedure reviews. This role is responsible for identifying crime and implementing active operations to minimise the loss of merchandise, money, or company assets, as well as developing and delivering a crime detection training programme for colleagues across the business.
This role will drive intelligence gathering and communicate the same to both internal and external stakeholders through data reporting. The Investigation Manager will have a wide range of stakeholders – liaising with and providing support to all levels of colleagues across the business (staff, managers, and directors), as well as have external contacts with the police and public on day-to-day security matters.
About You
You will have extensive knowledge of crime detection and prevention strategies and procedures. As a leader who prioritises people, you engage effectively with your team and foster their growth and performance. Your strong organisational skills ensure efficient time management and priority setting.
You will also:
- Have excellent interpersonal and communication skills
- Have exceptional attention to detail and strong problem solving skills
- Have the ability to deliver exceptional and expert service while collaborating with various teams throughout the business
- Be able to interact with stakeholders at all levels, both internally and externally
- Be able to analyse large amounts of data and present insights
- Be an expert decision maker, confident to assess risk and protect the business from theft, fraud or any other losses
About Us
Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. The environment sets Harrods apart, the personal attention we lavish on every customer, and our people’s unrivalled product knowledge and passion for exemplary service, all helps put our retail team into a league of their own, allowing them to be themselves through passion, expertise and creativity.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business.
In return, you’ll receive an excellent benefits package including a company pension, 25 days’ holiday and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
PermanentDepartment:
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What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
