Intranet Specialist

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As an Intranet Specialist, you will be a vital member of the Corporate Intranet team, responsible for updates and enhancements to CIBC Today, our corporate intranet site, and for sharing news through Workplace, our social intranet platform. You will be accountable for publishing pages, documents, and images to the CIBC intranet, which includes receiving, preparing, and reviewing content changes while applying established standards to all intranet materials. Additionally, you will assess requests for compliance and proactively identify potential compliance issues under the intranet governance model.

As an advanced user of SharePoint, you will bring experience in both SharePoint Classic and Modern environments, enabling you to leverage the full spectrum of SharePoint's features to support and enhance our world-class intranet. Proficiency in creating and managing SharePoint sites, lists, and libraries is essential, along with a commitment to staying updated on the latest SharePoint features and best practices. This knowledge will be crucial in providing valuable insights and support to optimize the intranet experience for all users.

Strong communication skills and relationship management abilities are essential for effectively collaborating with various stakeholders in this role. You will need to convey complex information clearly and foster positive working relationships across teams. Furthermore, you may review changes made by other Intranet Specialists for quality assurance and lead small projects, ensuring that all initiatives align with our intranet goals.

At CIBC we enable the work environment most optimal for you to thrive in your role.  You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Publish Content: Work closely with other members of the Intranet team, business partners, and communication specialists to prepare and publish intranet content. Receive, analyze, and prepare content change requests for the CIBC Intranet, as well as migrate content between publishing systems. Build and edit web pages and upload documents for the CIBC Intranet using Microsoft SharePoint and other tools. Ensure that urgent news messages and escalations are managed in a timely manner.
• Production Graphics: Create engaging graphics for the CIBC Intranet and ensuring that all brand standards are consistently met.
• Quality Assurance and Auditing: Ensure design standards, editorial guidelines, and the translation policy are all applied to intranet content. Review your own work for quality assurance prior to business partner review or publishing content. Log changes in a change request tracking system to catalog content change requests for audit purposes.

Who you are

• Adaptable and Resilient: You thrive in a fast-paced environment, work well with ambiguity, and understand that each day brings a different set of challenges. You can prioritize competing priorities and deadlines.
• Web Publishing Expert: You have extensive web publishing experience and are an expert in Microsoft SharePoint and its capabilities.
• Tech Savvy: You have in-depth knowledge of HTML, CSS, JavaScript, Adobe Acrobat, Adobe Photoshop, Word, Excel, Outlook, PowerPoint, and MS Teams.
• Client-Focused: You put your business partners first, engage with purpose to find the right solutions, and go the extra mile because it's the right thing to do.
• Goal-Oriented: You are motivated by accomplishing your goals and delivering your best to make a difference.
• People-Passionate: You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• Change Advocate: You continuously evolve your thinking and the way you work to deliver your best.
• Influential: You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• Detail-Oriented: You notice things that others don't. Your critical thinking skills help inform your decision-making.
• Flexible: You are able to work outside of normal business hours, understanding that this is an operations role and may occasionally require working outside of normal business hours.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 33rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Communication, Copy Editing, Customer Experience (CX), Digital Content, Digital Products, Digital Transformation, Proofreading, Teamwork, Time Management, User Experience (UX), Writing