Interpretation Project Manager

Project Management

• Evaluate buy rates and margin requirements to effectively price interpretation services
• Develop working knowledge of both our vendor management system and project management software 
• Work with Enterprise and Regulated Services BUs to provide information for their clients and identify unique project specifications 
• Communicate with clients to understand each project’s scope 
• Liaise between client and talent to effectively communicate project goals, timelines, and expectations 
• Manage live interpretation projects, which includes project creation, client quotes, talent scheduling, task management, client billing, and vendor payment 
• Preparation, analysis and implementation of project plans following the Welocalize standards for Project Management, i.e. Project Start Standards, Workflow and Completion; updating project status, invoice approvals, updating client information, etc.
• Creation and Management of project schedules
• Evaluate buy rates and margin requirements to effectively price interpretation services.
• Creating project estimates and proposals for customer approval 
• Risk assessment and strategic planning of activities to minimize potential issues 
• Operating with a medium level of support, incl. recognition and escalation in a timely manner of any issues beyond their control 
• Working with the production team in the continuous improvement of project delivery and profitability  
• Establishing strong relationships with both internal and external stakeholders, incl. colleagues in other departments, vendors, etc.  
• Building and maintaining strong relationships with customer contacts at the project level, with measurable success in customer ratings 
• Effective and timely communication with all stakeholders involved in the project(s), incl. clients, production business units, etc. 
• Ensuring all finance systems data is accurate and kept up to date 
• Ensuring project´s profit is maintained through the management of margin. 

Interpreter Talent Management

• Qualify resource selection according to project requirements in line with standard vendor selection criteria and provide interpreter profile to client, as requested 
• Manage requests for resources (RFR) with Talent Management when new resources are needed; and begin onboarding process for PM/Vendor generated referrals, including adding profile to interpreter database 
• Engage with key talent on a day-to-day basis, resolving any technical issues or project-related questions they may have 
• Negotiate talent rates and terms of business when necessary 

Qualifications & Required Skills

• Bachelor’s degree (B.S. or B.A.) or higher, preferably with a focus on International Business Supply Chain Management, Linguistics, Interpreting, Project Management, or Event Planning. Relevant work experience in the industry in lieu of degree is acceptable. 
• 3+ years of prior working history in Operations, Project Management, Event Management, Scheduling, or other related role. 

Key competencies

• Actively Drives their projects and teams and has a positive Impact 
• Shows good ability to Manage Resources and related Costs 
• Focuses on Building a credibility-based Relationship 
• Understands the importance of SMART objectives and is Results Orientated 
• Thinks Commercially and can interact with commercial people 

Other relevant skills

• Highly motivated self-starter that gets excited about helping to build something new from the ground up  
• Solutions-oriented: ability to get things done and solve problems independently rather than waiting for others to fix them 
• Strong organizational skills and detail-oriented 
• Strong written and verbal communication skills 
• Ability to read, analyze, and interpret relevant data, technical procedures, and project specifications
• Ability to effectively present information and respond to questions from groups of managers, clients, and team members 
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to learn new tasks and ask questions as needed