Managed IT Service (MTS) Service Desk Intern

A Managed IT Service (MTS) Desk Intern, within our Technology Consulting group, provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a MTS Desk Intern, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that will develop your I.T. career.

A Managed IT Service (MITS) Desk Intern provides remote technical support to our external managed serve clients. This position requires strong technical ability, great customer service skills, and the desire to learn. These attributes will be used in a fast-paced, fun, team-oriented environment.

Job Duties and Responsibilities:
Provide phone and email technical support for end-users to resolve any hardware or software issues
Support and troubleshoot workstations, servers and network related issues
Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients
Adaptability to changing processes and technology
Works well within team interactions
Monitor and troubleshoot client backups
Escalate client issues through the proper channels
Manage cases according to defined case impact and priority
Maintain client security standards and confidentiality of information
Clearly document support issues and all resolution steps in RSM's ticketing system
Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
Update cases and communicate with clients as required until issue is closed
Basic Qualifications:
A passion for technology and a desire to learn
Pursuing a Bachelor's degree in Management Information Systems, Computer Science or IT related concentration.
A minimum 3.0 GPA is preferred
Excellent customer service skills
Focused on attention to detail
Maintains a reasonable capacity level for stress tolerance
Knowledge of Microsoft Office, including Word, Excel and Visio
Knowledge of Apple and Windows-based software/hardware
Excellent written and verbal communication, problem solving and analytical skills.
Travel to assigned client locations is required. Must have access to and ability to arrange for use of reliable modes of transportation to those locations.
Ability to travel up to 25%

Preferred Qualifications:
Currently pursuing or recently completed a bachelor's or Master's degree in Management Information Systems, Computer Science or IT related concentration.
Experience with Office 365 and associated workloads including Email and SharePoint
Experience with firewalls, such as Cisco, SonicWALL and Meraki
Experience with VMWare ESX hosts and vSphere Client for administration
Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.
Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN
Experience with enterprise mobile devices
RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

In accordance with applicable law and RSM policy, prospective hires will be required to demonstrate that they have been fully vaccinated for COVID-19 . If not vaccinated for COVID-19 they must qualify for an accommodation to this vaccination requirement o r participate in testing .

If you are located in New York, pursuant to current applicable law, you will be required to be vaccinated to enter the New York office and testing is not an option to enter the New York office.

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

Job ID: req20427

Line of Business: Consulting Services

SubFunction: MTS MITS Service Desk

Job Type: FullTime

Req #: req20427

Location: Des Moines, IA US

Region: Central Region

Job Category: Business Consulting/Technology

Employment Type: Campus Intern

Degree Required: Bachelor

Travel: Yes