Internship: Customer Operations Manager (Project implementation)

🚚 Founded in 2014, Shippeo is a leading European SaaS company specializing in supply chain visibility. Over the past two years, we have experienced rapid growth, securing €140 million in funding, including €30 million raised in January 2025.

At Shippeo, we take pride in our exceptional diversity, with a team comprising 27 nationalities and fluent in 29 languages. With offices spanning Europe, North America, and most recently Asia, we deliver global, multimodal, real-time transportation visibility to customers across industries such as retail, manufacturing, automotive, and CPG.

Our vision is to become the world's leading data platform for the freight industry. By leveraging our expanding network, real-time data, and AI, we empower supply chains to deliver superior customer experiences while achieving operational excellence.

As a Customer Operations Intern, you will: 

• Facilitate Carrier Onboarding: Guide new carriers through their first steps on the Shippeo platform, influence key stakeholders, and support them throughout the integration journey to ensure a smooth start.

• Handle Operational Support: Act as the first point of contact for carriers and customers, swiftly addressing operational questions and service requests within your portfolio.

• Design Tailored Technical Solutions: Collaborate with carriers to build custom technical setups, manage technical specifications, and coordinate the successful delivery of integrations.

• Develop Key Partnerships: Foster lasting relationships with carrier accounts by working closely with management teams and aligning on both operational and technical priorities.

• Drive Compliance and Project Success: Engage regularly with accounts to monitor project progress, ensuring requirements are met and showcasing Shippeo’s value through impactful use cases.

• Coordinate with Internal Teams: Work hand-in-hand with the Operations department to deliver a seamless carrier onboarding experience.

• Ensure Accurate Reporting: Update CRM systems and reporting tools consistently to maintain precise tracking of carrier activities and account status.

🏆 You are our next Shippian if you:

• Are in your Bachelor/Master from an Engineering or Business School
• Are autonomous in your work
• Are keen to learn or develop technical skills (API, EDI, SFTP)
• Have the ability to work independently, proactively step up, and propose improvements
• Have good oral and written communication skills
• Have excellent organizational skills
• You Are fluent in English, French and/or Italian or German (any other European language is a +)
• Are ambitious, a leader and ready to take responsibilities in a start-up ready to revolutionize the whole sector 

Application Requirements:

Since Shippeo operates internationally, please submit your CV in English. We’re eager to hear from you if you’re ready to take on a challenge and grow your career in a supportive, innovative environment.

We are looking for talents who share our values:

• 🚀 Ambition
• 💙 Care
• 🎯 Deliver
• 🤝 Collaboration

Find out more about our values in Our Culture Book

Diversity Statement

We are committed to fostering diversity and inclusion within our workplace as we value the unique perspectives and experiences that individuals from all backgrounds bring to our team. We are dedicated to providing equal employment opportunities to all candidates, regardless of their background or abilities, and our commitment to inclusion is reflected in our policies, practices, and workplace culture.

We understand that candidates may have unique needs or questions related to disability inclusion. To facilitate this, you can reach our dedicated Disability Advisor at [email protected] with any inquiries or requests for accommodations during the application process.