The Role
Provides customer service for an international banking and cards voice process. Handles customer queries, meets SLA and KPI targets, maintains quality and productivity standards, applies process updates and feedback, and delivers positive customer experiences. Requires strong English communication, customer-handling skills, prior BPO voice experience, and availability for rotational or night shifts, six-day workweeks, and weekend coverage.
Summary Generated by Built In
HIRING | INTERNATIONAL VOICE PROCESS
Position: Customer Service Associate – International Voice
Process: Banking & Cards – US Process
Location: Goregaon / Malad, Mumbai
Maximum Salary: Up to ₹5.8 LPA
Eligibility
• Graduate: 1–12 years of BPO Voice experience
• HSC: 18 months–10 years of BPO Voice experience
Freshers are not eligible
Shift: Rotational / Night Shifts
Shift Duration: 9 Hours
Working: 6 Days a Week | Weekends as required
Key Responsibilities Handle customer queries professionally and efficiently
Meet SLA, KPI, AHT, RSAT & Customer Experience targets
Deliver excellent customer service
Implement process updates and feedback effectively
Maintain quality and productivity standards
Skills Required Excellent English communication skills
International Voice / BPO Voice experience preferred
Strong customer-handling skills
Positive attitude & team-player mindset
Comfortable working rotational & night shifts
Interview ProcessHR → V&A → OPS
V&A Exemption – Fast Track
BPO1: Graduate + 12 months experience → Direct OPS
BPOZ: HSC/Undergraduate + 18–24 months experience → Direct OPS
Skills Required
- Graduate with 1–12 years of BPO voice experience
- HSC qualification with 18 months–10 years of BPO voice experience
- Excellent English communication skills
- International voice or BPO voice experience
- Strong customer-handling skills
- Willingness to work rotational and night shifts
- Availability for six-day workweeks and weekends as required
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The Company
What We Do
Vrinda International is a Chandigarh-based recruitment and education consultancy connecting job seekers and employers through domestic and international IT and non-IT hiring. It also supports students with overseas university admissions, visa applications, education guidance, and test preparation for IELTS, PTE, and other programs. Its tech-enabled talent portal provides job matching and career pathways across India and global markets, alongside staffing partnerships.
