The Role
Provide inbound customer support to US healthcare customers by handling international calls, resolving queries, following service guidelines, documenting interactions, and meeting quality and productivity targets. Requires excellent English communication, accurate typing, and willingness to work rotational night shifts with two rotational weekly days off. This is an office-based role open to freshers and experienced candidates, with immediate joiners preferred.
Summary Generated by Built In
HIRING – INBOUND VOICE PROCESS | US HEALTHCARE
Work Location: Airoli, Navi Mumbai
Requirements
Benefits₹2.53 LPA – Approx. ₹15K Take-Home
₹2.84 LPA – Approx. ₹18K Take-Home
₹3.30 LPA – Approx. ₹20K–₹22K Take-Home
+ ₹0–₹3K Variable Shift Allowance
Work Location: Airoli, Navi Mumbai
Work Mode: Work From Office (WFO)
Interview Mode: Daily Walk-In Interview
Process: International Inbound Voice – US Healthcare JOB ROLE: Join a leading US Healthcare process and work with international customers in a professional voice-based customer service role.
Key Responsibilities- Handle inbound international calls from US customers.
- Provide professional customer support and resolve customer queries.
- Follow defined customer service and process guidelines.
- Maintain excellent communication and call quality.
- Accurately document customer interactions and update records.
- Achieve required quality, productivity and customer-service parameters.
Requirements
Qualification: Graduate – Any Stream
Experience: Freshers & Experienced candidates can apply
Communication: Excellent English communication skills
Typing: 30 WPM with 90% accuracy
Assessment: SVAR / Communication Assessment
Comfortable working in rotational & night shifts
Two rotational split weekly offs
Candidates should NOT be enrolled in any full-time course
Benefits
Skills Required
- Any undergraduate or graduate degree, including BA, BBA, B.Com, B.Sc, BCA, or MBA
- Graduation completed in 2024, 2025, or 2026; 2026 result-awaited candidates are eligible
- Freshers and experienced candidates may apply
- Excellent English communication skills
- Typing speed of 30 WPM with 90% accuracy
- Willingness to work rotational and night shifts
- Willingness to work two rotational weekly offs
- Work from office only
- Immediate joining availability
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The Company
What We Do
2COMS is an India-based recruitment and manpower consultancy that helps organizations meet workforce needs through leadership hiring, general and IT staffing, apprenticeship management, international recruitment, gig workforce solutions, payroll and compliance, and HR technology. The company serves employers across industries while connecting job seekers with domestic and global opportunities through technology-enabled, end-to-end workforce and talent-management services.
