This is a pure project management role. You will not be responsible for any platform configuration or technical build work — that is handled by your team of dedicated solution consultants and architects. Your focus is entirely on leadership: managing timelines and risks, building strong client relationships, aligning stakeholders, and driving successful outcomes across a portfolio of concurrent projects.
Our clients are sophisticated, high-touch, and deeply invested in their events. That means you will be in daily communication across multiple channels, navigating scope conversations, managing competing priorities, and keeping complex projects on track even when requirements shift. It also means this work is genuinely meaningful — you will own the client relationship and see the direct impact of your leadership at every event.
Our Project Managers typically manage multiple client engagements simultaneously, with project cycles averaging 9–12 months. You will also take on projects mid-lifecycle as part of normal portfolio management — experience navigating mid-flight transitions is a strong asset.
This remote role can be located anywhere in the United States. Average travel is up to 15%, averaging 5–7 days per trip. Travel primarily involves being onsite at client events, which may include weekends, as well as post-event reviews and client-driven meetings.
How You Will Contribute
Align with clients on key project milestones and maintain accountability to agreed timelines
Build and maintain detailed project plans across a concurrent portfolio of client engagements
Identify and manage dependencies, risks, and priorities across multiple work streams
Coordinate internal teams to remove obstacles and keep deliverables on track
Participate in pre-sales planning as a member of client account teams
Identify and engage appropriate resources across client and RainFocus teams
Serve as the primary point of contact for clients throughout the project lifecycle
Communicate formal weekly status updates to client and RainFocus stakeholders
Communicate with event steering teams and executive-level committees
Facilitate workshops with clients, solution consultants, and architects to capture requirements and define action plans — you lead the conversation; your project team executes the build
Manage scope conversations directly with clients, including presenting and negotiating change orders when deliverables fall outside the original project scope
Solicit feedback from clients and team members to drive prioritization
Coordinate post-event reviews between client and RainFocus account team
Surface decision points and escalations to stakeholders to remove obstacles
Provide change management support for first-year event clients
Ensure necessary training is provided to clients and partners to support effective adoption of new processes and technology
Identify impacts to roles and responsibilities within client teams and escalate resource constraints where needed
Follow and deliver projects leveraging RainFocus best practice implementation process
Manage expectations, scope, and priorities of implementation
Ensure that all project artifacts are captured and maintained
Monitor and manage project financial performance against targets
Planning
Client Communication & Relationship Management
Change Management
Project Controls
Qualifications
4+ years of project management experience, with demonstrated success managing complex, multi-stakeholder projects with long implementation cycles
Experience in project managing software implementations
Proven experience in a client-facing project management role — you are comfortable owning the client relationship and having direct, sometimes difficult conversations about scope, timelines, and expectations
Experience managing multiple concurrent projects or client engagements simultaneously
Proficiency with project management tools; experience with Jira is a plus
Strong written and verbal communication skills, including experience presenting to executive-level stakeholders
Excellent interpersonal, organizational, analytical, and follow-up skills
Working knowledge of Google Workspace and Microsoft Office suite
Highly self-motivated with strong ownership mentality and consistent follow-through
Highly detail oriented with proven ability to document systems and processes
Preferred Qualifications
Events industry experience strongly preferred — candidates familiar with the pace, complexity, and client dynamics of event technology implementations tend to ramp faster and thrive longer in this role
Experience taking over projects mid-lifecycle and successfully building client trust in an inherited engagement
PMP certification or equivalent
Solution-oriented, patient, and persistent in the face of organizational and client-driven challenges
Challenger mentality — ability to drive direct client conversations about scope, expectations, and priorities
Ability to organize ambiguous situations into concrete deliverables and clear next steps
Able to prioritize and manage competing deadlines across a concurrent project portfolio
Strong team-player mentality — this team succeeds together
As a member of the Project Management team, we have built something we are genuinely proud of on this team. Here is what you can expect when you join:
A structured 8-week onboarding program designed to set you up for success before you take on your first client.
A 12-week mentorship program pairing you with a tenured PM who will support your transition into the role.
Managers who are deeply invested in their team members as people — not just producers. Our team satisfaction scores have risen consecutively across each of our last three company-wide surveys.
A team culture built on open feedback and shared ownership. Our processes, tools, and initiatives are regularly shaped by PM input through focus groups and direct feedback channels.
The opportunity to make a visible impact — on your clients, on major events that reach thousands of attendees, and on a team that is actively building something better.
Competitive salaries and benefits, 401k, generous PTO, and a remote-first work environment.
If you are a strong project manager who thrives in a client-facing, fast-paced environment and wants to be supported as well as challenged, we want to hear from you.
What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Skills Required
- 4+ years of project management experience managing complex, multi-stakeholder projects with long implementation cycles
- Experience project managing software implementations
- Proven client-facing project management experience and ability to own client relationships
- Experience managing multiple concurrent projects or client engagements
- Proficiency with project management tools
- Experience with Jira
- Strong written and verbal communication, including presenting to executive stakeholders
- Excellent interpersonal, organizational, analytical, and follow-up skills
- Working knowledge of Google Workspace and Microsoft Office suite
- Highly self-motivated with strong ownership mentality and consistent follow-through
- Highly detail oriented with proven ability to document systems and processes
- Willingness to travel to client events (average up to 15–20%) including occasional weekends
- Events industry experience
- Experience taking over projects mid-lifecycle
- PMP certification or equivalent
- Ability to organize ambiguous situations into concrete deliverables and clear next steps
- Strong team-player mentality
What We Do
SaaS event marketing platform that simplifies management, personalizes experiences and consolidates data for significantly better events.
