Jobs at RainFocus

Supports post-sale SaaS implementations by gathering requirements, designing workflows, configuring the RainFocus platform, training client administrators, documenting solutions, managing risks, and leading client demos and project calls. The role collaborates with solution architects and project managers, balances multiple assignments, estimates effort, and contributes to implementation processes and templates. Domestic and international travel of up to 20% is required.

Lead the vision, roadmap, adoption, and quality of RainFocus’s emerging Sales Module for enterprise revenue teams. Develop agent-ready capabilities using MCP, Salesforce, Slack, and Claude; ensure consistent experiences across native and external channels; direct an external Salesforce development partner; improve product data for AI insights; and collaborate with engineering, marketing, and go-to-market leaders. The role requires deep enterprise SaaS product leadership, sales and revenue operations expertise, Salesforce ecosystem knowledge, and experience delivering AI-native products.

Maintains and audits Budget to Actual documentation, tracks deliverables against contracts, and supports Client Success operations. Conducts workflow and administrative audits, organizes account repositories, maintains operational scorecards, and assists with Salesforce reporting, dashboard audits, risk analysis, and process improvements. The role requires strong attention to detail, analytical ability, communication, organization, and independent deadline management.

Manage enterprise account renewals, upsells, and revenue expansion for named accounts. Responsibilities include complex deal-cycle management, software demonstrations, RFP responses, contract negotiations, quarterly business reviews, account relationship development, and cross-functional collaboration with Sales, Client Success, Product, Services, and Legal. The role focuses on exceeding renewal targets, increasing customer satisfaction, and expanding RainFocus solutions within global events programs.

Own post-sale client success for RainFocus customers by building trusted relationships, developing account plans, driving platform adoption, demonstrating business value, supporting renewals, and coordinating internal teams. The role requires understanding client goals, coaching users, monitoring account health, leading strategic initiatives, and engaging executive stakeholders. This is a remote U.S. role requiring 30% travel, including client events and executive business reviews.

Lead technical design and architecture for enterprise event platform implementations. Serve as trusted advisor to executive clients, drive discovery and solution design, manage complex integrations and multi-event portfolios, mentor consultants, ensure quality and adoption, and contribute to process improvement and thought leadership.

Develop and maintain scalable enterprise web applications using Java and React. Build full-stack features spanning database schemas, backend services, frontend components, and real-time interactions. Prototype and integrate LLMs, APIs, and retrieval pipelines to create AI-powered experiences. Collaborate with Product Management, UX, and engineering teams while participating in code reviews, Agile development, and architectural decisions.

Pre-sales technical lead supporting CRM and RevOps integrations for enterprise deals: architect demos, map complex Salesforce workflows, handle security and integration objections, scope implementations, and influence product roadmap to drive Sales Module growth.

Lead go-to-market strategy for a product line connecting event data to Revenue Action Orchestration. Build business cases, craft messaging and pricing, enable sales, manage releases, run market research, architect AI-driven solutions, and align cross-functional teams to drive measurable revenue outcomes for enterprise customers.

Lead client-facing, multi-stakeholder event technology implementations from planning through post-event review. Manage timelines, risks, scope, stakeholder communication, change control, and project financials across multiple concurrent 9–12 month engagements, coordinating internal teams and ensuring successful adoption.

The Project Manager at RainFocus will lead client project implementations, manage project scope and timelines, and ensure positive outcomes while collaborating with clients and internal teams.