Product Management UX Intern (Hayu)

Company Description
About NBCUniversal International Networks & Direct-to-Consumer
As one of the world's premier entertainment portfolios, NBCUniversal International Networks & Direct-to-Consumer delivers compelling content and brands to over 110 territories across Europe, the Middle East, Africa, Latin America and Asia Pacific. Providing a full range of entertainment experiences to local audiences across the globe, the unique offerings include two streaming brands - Universal+ and Hayu - and popular linear networks including UNIVERSAL TV, SciFi, 13TH STREET, DIVA, Studio Universal, Telemundo, Bravo and DreamWorks
Universal+ is the group's general entertainment streaming service available outside the US. As a hybrid linear and non-linear SVOD, the service aggregates linear networks on affiliate platforms and offers subscribers both live programming and an extensive range of VOD content, including territory premieres and boxsets - available all in one place. NBCU's direct-to-consumer activity outside the US includes Hayu, the reality SVOD service available in 45 territories - including the UK, Canada and across Europe and Asia Pacific.
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Job Description
Programme Eligibility
To join one of our 12-month Internships you must meet one of the following criteria:

You're currently an undergraduate studying at university and returning to full-time education in Autumn 2028 and returning to full time education in Autumn 2028

You're looking to gain work experience after completing your A-Levels, an equivalent course or an Apprenticeship

Additionally, you must also:

• Be eligible to work in the UK without restriction for the duration of the internship from Monday 5 th July 2027 - Friday 21 st July 2028
• Be able to work in NBCUniversal's Central London office on-site four days per week

We recommend applying to just one internship role, this helps ensure your application is considered for the opportunity that best matches your interests and skills. Choosing one allows us to focus on what excites you most and where you'll shine brightest.
What will I be doing?
As a Product Management UX Intern at Hayu, you'll join a dynamic team responsible for designing, developing and continuously improving our reality TV streaming service, available across 45 countries and more than 20 platforms, including Apple, Android, Smart TVs and Roku.
You'll gain hands-on experience across the product development lifecycle, helping us create engaging, intuitive and data-driven experiences that make it easier for customers to discover, enjoy and engage with the content they love.
Working closely with Product, Design, Engineering, Marketing and Data teams, you'll have the opportunity to:

• Customer Experience & Product Development: Support the development and launch of new product features, from early-stage research and competitor analysis through to testing, delivery and optimisation.
• Customer Acquisition, Retention & MarTech: Help improve customer journeys across acquisition, engagement and retention, gaining exposure to marketing technology platforms such as Braze and Google Ad Manager, and supporting the management of relevant technology partners.
• Search, Discovery & Personalisation: Collaborate with Product and UX teams to explore ways to improve content discovery, search and personalised experiences, helping customers find content they'll love more easily.
• Experimentation & A/B Testing: Support the development of test hypotheses, help define success metrics and participate in A/B testing initiatives, using results to inform product improvements and customer experience decisions.
• Customer Research & Insights: Work closely with UX Design and Research teams to understand customer needs through user interviews, usability testing and research platforms such as UserTesting.
• Data-Driven Product Decisions: Combine quantitative product data with qualitative customer feedback to identify opportunities, evaluate feature performance and recommend improvements.
• Cross-Functional Collaboration: Work with developers, designers, technology partners and stakeholders across Marketing, Content, Finance and Legal to help bring product improvements to market.

Qualifications
What will I learn from this opportunity?

• How a global subscription streaming service operates, from customer acquisition and onboarding through to engagement and retention.
• The fundamentals of Product Management, UX/UI Design and mobile, web and connected-TV app development.
• How marketing technology platforms and vendor partnerships support customer acquisition, engagement and retention.
• How search, content discovery and personalisation contribute to the streaming customer experience.
• How to develop hypotheses, run A/B tests and use experimentation to make informed product decisions.
• How to combine customer research, usability testing and product analytics to shape customer-focused features.
• How Agile methodologies and cross-functional teams bring digital products to market.
• How AI tools can support everyday workflows, product discovery and innovation.

What do I need to bring to the role?

• A passion for creating engaging digital products and improving customer experiences.
• An inquisitive mindset, with a genuine interest in understanding how customers interact with technology.
• Strong problem-solving skills and a willingness to explore new ideas.
• An interest in UX design, customer research, digital marketing and data-driven decision-making.
• Great communication and interpersonal skills, with enthusiasm for collaborating across different teams.
• A willingness to learn new tools and technologies, including product analytics, experimentation and marketing platforms.
• Adaptability and enthusiasm for working in a fast-paced environment where priorities can evolve.

You don't need previous experience with these tools or technologies. We're looking for someone who is curious, proactive and excited to learn how great digital experiences are created.
Internship Programme Benefits & Perks
In addition to valuable hands-on experience, UK interns receive a competitive benefits package that supports their physical, financial, and emotional wellbeing.
Additional perks include exclusive employee discounts, access to 'myPerks' NBCU's employee programme with opportunities to win tickets to attend movie premieres, swag bundles and more. Plus, you'll get free streaming access to your favourite platforms like Hayu and NOW TV.
The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.
Media Group Values
Our business values, Teamwork, Trust, Transparency, Test & Learn are the foundation of who we are and how we work. They guide how we show up every day, how we collaborate, how we make decisions and how we represent the Media Group, both inside and outside The Company. When we lean into these values, we create a culture where everyone can thrive, innovate and do their best work.
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].