INTERNATIONAL OPERATIONS COORDINATOR III - CR

Job Profile Summary:

Responsible for all phases of the operational flow and functionality from quoting through delivery and invoicing. This includes Quoting, Data Entry, Dispatching, Routing, Tracking, and Costing of all Pegasus shipments. Departmental Compliance with all company policies and procedures is required as well as adherence to all US and international regulatory compliance requirements.

Major Duties and Responsibilities:

• Proficient in at least two modes of international logistics (i.e., Air Export, Air Import, Ocean Export, Ocean Import)
• Total understanding of all service levels and their importance
• Back up any position within the department as necessary
• Proficient router with the proper understanding of lane segments/service/cost
• Assist in producing required shipping documents for both Imports and Exports
• Assist in developing and overseeing department and client KPI’s
• Support/formulate quotes, sales tariffs, and required projects.
• Have excellent Import/Export compliance knowledge.
• Manage and monitor on-time performance.
• Build and maintain relationships with partners, clients, and internal personnel for feedback and improvement opportunities.
• Train and develop co-workers in all phases of international operations.
• Communicate with foreign partners for shipment coordination.
• Assists International Supervisor in collaborating with our Account Managers and Sales Representatives to maintain customer profile.
• Assists International Supervisor with answering questions or inquiries regarding shipments and resolve problems.
• Comply with the requirements of the company’s Quality Management System. 
• Other duties as assigned.

Required Skills, Experience, and Education:

• 5-10+ years of related experience in international freight forwarding
• College degree in a related field
• Fluent in Spanish/English both verbal and written.
• Proficient in Microsoft Office applications.
• Make creative, timely, and independent decisions.
• Work overtime as needed.

Desired Skills, Experience, and Education:

• Confident, team-oriented, and enjoy working in a fast-paced environment.
• Self-managed and highly motivated
• Displays integrity, reliability, empathy, and a strong work ethic.
• Results-oriented; Displays a sense of urgency.

Physical Requirements:

• Remain in a stationary/seated position for an extended period.
• Regularly required to operate a computer, telephone, keyboard, and other office machinery.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• The ability to hear, understand, and distinguish speech and/or other sounds